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                  <text>VOL 14 NO 1 2021</text>
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                <text>THE IMPACT OF PERSONALITY TRAITS ON PERCEIVED INVESTMENT PERFORMANCE: THE MODERATING ROLE OF SOCIAL INTERACTION</text>
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                <text>Perceived investment performance, personality traits, social-interaction</text>
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                <text>Each investor has an investment plan to reach their investment objectives. Perceived investment performance was affected by a high level of the psychological aspect. The purpose of this study was to test the effect of the Big Five personality traits on the perception of investment performance. This study also tests the moderating role of social interaction. PLS-SEM was used to test the hypotheses. Used individual stock investors in Indonesia, the findings showed that openness personality had a negative effect on perceived investment performance. Otherwise, conscientiousness, extraversion, agreeableness, and neuroticism had a positive impact on perceived investment performance. The results also show that social interaction moderates the relationship between conscientiousness, agreeableness, and perceived investment performance. This result shows that information selection and investment knowledge is important when allocating asset to achieve investment objectives.</text>
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                <text>Ninditya Nareswari1*, Citra Wanodya Rahmani1, Nugroho Priyo Negoro1</text>
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                  <text>VOL 14 NO 1 2021</text>
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                <text>THE ROLE OF ANTICIPATORY SOCIALIZATION AS A MEDIATING VARIABLE BETWEEN THE BIG FIVE PERSONALITY TRAITS AND PROFESSIONAL SKEPTICISM</text>
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                <text>Big five personality traits, personality characteristics, professional skepticism, anticipatory socialization.</text>
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                <text>This study analyzes the relationship between the Big Five personality traits and professional skepticism, between professional skepticism and anticipatory socialization, and the relationship between the Big Five personality traits and anticipatory socialization using professional skepticism as the mediating variable. The research data were obtained from 187 questionnaires distributed to accounting students. The results in this study prove that there is a positive relationship between the characteristics of extraversion, agreeableness, conscientiousness, and openness, on anticipatory socialization. Meanwhile, the character of neuroticism has no relationship with anticipatory socialization. In addition, it was also found that there was an indirect, positive relationship between neuroticism, extraversion and conscientiousness, and anticipatory socialization through professional skepticism. This research is expected to provide insights for accounting students as they start preparing to become good auditors while in college.</text>
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                <text>Tresna Adinda Regbiyantari1, Niluh Putu Dian Rosalina Handayani Narsa1*</text>
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                <text>https://e-journal.unair.ac.id/JMTT</text>
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                <text>KONSENTRASI PASAR PERBANKAN, MODAL, DAN PENGAMBILAN RISIKO BANK&#13;
MARKET CONCENTRATION, CAPITAL AND RISK TAKING IN BANKING INDUSTRY</text>
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                <text>Pengambilan risiko bank, konsentrasi pasar perbankan, modal bank</text>
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                <text>Konsentrasi pasar perbankan merupakan salah satu topik perbankan yang menarik untuk diteliti karena struktur pasar perbankan memiliki peran penting dalam sistem perbankan suatu negara. Penelitian ini bertujuan untuk mengetahui pengaruh konsentrasi pasar perbankan terhadap pengambilan risiko bank, dan efek moderasi dari modal bank pada pengaruh konsentrasi pasar perbankan terhadap pengambilan risiko bank. Pengujian dilakukan menggunakan regresi linear berganda pada 104 bank umum konvensional di Indonesia selama periode 2007 sampai dengan 2016. Hasil penelitian ini menunjukkan bahwa konsentrasi pasar perbankan berpengaruh positif terhadap pengambilan risiko bank, dan modal bank memperlemah pengaruh positif konsentrasi pasar perbankan terhadap pengambilan risiko bank.</text>
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                <text>Erika Sefila Putri1*, Rahmat Setiawan1</text>
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                <text>https://e-journal.unair.ac.id/JMTT</text>
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                <text>INTEGRASI SERVQUAL-KANO-QFD UNTUK PERBAIKAN KUALITAS LAYANAN JASA ASURANSI SOSIAL DI SURABAYA</text>
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                <text>SERVQUAL, Kano, Quality Function Deployment, kepuasan pelanggan.</text>
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                <text>Pada perusahaan yang bergerak di sektor jasa, pemberian layanan yang baik dengan selalu berusaha memenuhi keinginan pelanggan merupakan hal yang harus dilakukan untuk dapat memenangkan persaingan yang kompetitif. Studi kasus penelitian ini dilakukan pada pelayanan yang diberikan oleh perusahaan asuransi sosial pemerintah penyedia layanan jasa asuransi kecelakaan lalu lintas di Surabaya. Sebagai industri yang memberikan pelayanan berupa jasa, kepuasan pelanggan menjadi hal yang penting agar mendapatkan kepercayaan yang tinggi dari masyarakat, mengurangi opini pubilik negatif yang berkembang di masyarakat dan mendukung tercapainya kegiatan pemerintahan yang baik. Penelitian ini melakukan integrasi metode SERVQUAL-Kano untuk mengevaluasi kepuasan pelanggan dari 18 atribut layanan yang diberikan oleh penyedia asuransi. Selanjutnya dilakukan usaha perancangan solusi perbaikan untuk atribut layanan yang memiliki skor kepuasan rendah dengan mengunakan metode Quality Function Deployment (QFD), sehingga rancangan perbaikan yang dihasilkan dapat membantu meningkatkan kualitas pelayanan jasa yang diberikan. Hasil dari temuan studi kasus ini berupa prioritas rancangan perbaikan yang dapat digunakan sebagai rekomendasi usulan pengambilan keputusan strategis untuk diimplementasikan pada perusahaan sehingga dapat meningkatkan kepuasan pelanggan.</text>
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                <text>Dwi Dini Pratiwi</text>
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                <text>https://e-journal.unair.ac.id/JMTT</text>
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                <text>PERAN MANAJEMEN PENGETAHUAN PELANGGAN PADA KINERJA BISNIS UMKM&#13;
THE ROLE OF CUSTOMER KNOWLEDGE MANAGEMENT ON THE SMEs BUSINESS PERFORMANCE</text>
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                <text>customer knowledge management, innovation capability, business performance</text>
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                <text>Penelitian ini bertujuan untuk menguji pengaruh Customer Knowledge Management (CKM) terhadap innovation capability dan business performancepada Usaha Mikro Kecil dan Menengah (UMKM) di kota Malang. CKM muncul sebagai sistem penting dan efektif untuk meningkatkan kapabilitas inovasi dan kinerja perusahaan. Namun, peran CKM dalam inovasi dan kinerja perusahaan tidak disadari dengan baik oleh perusahaan. Metode penelitian yang digunakan yaitu pendekatan kuantitatif explanatori. Pengumpulan data dikumpulkan melalui kuesioner yang dibagikan pada pemilik ataupun manajer industri kecil dan menengah khsusunya pada sektor kuliner yang pada ragam olahan keripik yang menjadi domain utama UMKM Kota Malang. Teknik Analisa data yang digunakan yaitu Partial Least Square (PLS). Hasil penelitian ini menjelaskan bahwa customer knowledge management berpengaruh secara signifikan pada innovation capability dan business performance.</text>
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                <text>EXPLORING RELATIONSHIP AMONG E-LEARNING PLATFORMS, TECHNICAL SYSTEM QUALITY AND PERCEIVED STUDENTS’ SATISFACTION ON HIGHER EDUCATIONS’ SYSTEM FOR E-LEARNING</text>
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