1 10 7 https://repository.horizon.ac.id/files/original/8b2f609b8e65907cc8d06256e5288928.pdf 14e29ccc5e5f497dec7abc62f827406b Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource VOL 14 NO 2 2021 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource FREIGHT FORWARDING COMPANY: THE EFFECT OF SERVICE FAILURE, RECOVERY, SATISFACTION, AND CUSTOMER LOYALTY Subject The topic of the resource Service Failure, service recovery, customer satisfaction, customer loyalty Description An account of the resource This study will examine the relationship between the impact of service failure and service recovery on customer satisfaction and loyalty. The research objective was to determine the effect of service failure can be up to customer loyalty. The object of this research is customers who use expedition services located in Jakarta. This research method uses quantitative methods using a questionnaire measuring instrument. The sampling technique used is simple random sampling. To analyze the data using SEM (Structural Equation Modeling) analysis tools with Lisrel. The results of this study conclude that, first, service failure affects service recovery. Secondly, service recovery affects customer loyalty. Third, service recovery affects customer satisfaction, and the last fourth of customer satisfaction also affects customer loyalty Creator An entity primarily responsible for making the resource Adi Yudi1, Endang Ruswanti1* Source A related resource from which the described resource is derived https://e-journal.unair.ac.id/JMTT Date A point or period of time associated with an event in the lifecycle of the resource August 9, 2021 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/b43f6d19dcaeec874db4c94da030aad6.pdf 8bcb683e8a35772b59472c35b49f30f1 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource VOL 14 NO 2 2021 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource NEGATIVE TONE AND READABILITY IN MANAGEMENT DISCUSSION AND ANALYSIS REPORTS: IMPACT ON THE COST OF DEBT Subject The topic of the resource Negative tones, readability, textual disclosure, cost of debt Description An account of the resource Companies use disclosure as a strategy to transfer and communicate selected information to stakeholders. This study examines the association between the firm's textual disclosure strategy and cost of debt by looking at the tone and readability of Management Discussion and Analysis (MDandA) reports and using a sample of 1596 Indonesian listed companies from all industries except the financial industry, from 2011 to 2018, and using ordinary least square (OLS) regression to test the research hypotheses. The findings suggest that both negative tone and poor readability level are associated positively with the cost of debt. This paper contributes to knowledge of the important aspects firms need to consider when setting their disclosure strategies, mainly how the tone and readability of firms' annual reports may be interpreted by users/creditors and affect the amount they will charge the firm for debt. Creator An entity primarily responsible for making the resource Eka Sari Ayuningtyas1, Iman Harymawan1* Source A related resource from which the described resource is derived https://e-journal.unair.ac.id/JMTT Date A point or period of time associated with an event in the lifecycle of the resource August 9, 2021 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/b52615896fb839cb57aa0429c64dc6da.pdf a85e8de348cf83933826bedc81a525d0 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource VOL 14 NO 2 2021 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE CORRELATION BETWEEN TRAINING, CAREER DEVELOPMENT AND EMPLOYEE PERFORMANCE WITH MODERATING VARIABLE OF JOB SATISFACTION : A CASE STUDY IN CAMBODIA Subject The topic of the resource Training, career development, employee performance, job satisfaction. Description An account of the resource This study aims to determine employee training and career development and whether the employee is satisfied. The next objective is that the result of this study is to find out the positive relationship impact of training and career development on employee performance with job satisfaction as a moderating variable. This study aims to analyze the data collected from hundreds of respondents working in a company located in Phnom Penh City, Cambodia. The data have been analyzed, applying the statistical techniques SPSS program with correlation, simple regression, and multiple regressions. The research was conducted by a survey sample of the questionnaires according to the theory related to training, career development, employee performance, and job satisfaction online. This paper uses a Quantitative Method to analyze the phenomenon through all level staff working in the company. The research result includes suggestions and recommendations to the phenomenon, which will help management improve employee ability and capacity to work quality and achieve the company goal. Creator An entity primarily responsible for making the resource Keomorakath PICH1*, Fendy Suhariadi1 Source A related resource from which the described resource is derived https://e-journal.unair.ac.id/JMTT Date A point or period of time associated with an event in the lifecycle of the resource August 9, 2021 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/4326a27288b09d38d736116904546c5c.pdf 685769db1f93dab9aa065a5e966781e4 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource VOL 14 NO 2 2021 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource KREDIT REAL ESTATE DAN RISIKO LIKUIDITAS DENGAN MODERASI STRUKTUR KEPEMILIKAN PADA PERUSAHAAN PERBANKAN YANG TERDAFTAR DI BURSA EFEK INDONESIA Subject The topic of the resource Kredit real estate, risiko likuiditas, kepemilikan pemerintah, kepemilikan asing Description An account of the resource Penelitian ini bertujuan untuk mengetahui pengaruh kredit real estate terhadap risiko likuiditas. Penelitian ini juga melihat peran kepemilikan pemerintah dan kepemilikan asing dalam memoderasi pada pengaruh kredit real estate terhadap risiko likuiditas bank. Terdapat 43 perusahaan perbankan yang terdaftar di Bursa Efek Indonesia selama periode 2014-2018 digunakan sebagai sampel. Penelitian ini menggunakan model regresi linier berganda dengan metode estimasi Ordinary Least Square (OLS) dan uji robustness menggunakan metode estimasi Maximum Likelihood Estimation (MLE). Hasil penelitian ini menunjukkan bahwa kredit real estate memiliki pengaruh positif signifikan terhadap risiko likuiditas. Kepemilikan pemerintah memperkuat pengaruh positif kredit real estate terhadap risiko likuiditas, sedangkan kepemilikan asing memperlemah pengaruh positif kredit real estate terhadap risiko likuiditas. Creator An entity primarily responsible for making the resource Muhammad Madyan1*, Ilham Ramadhani1, Rayindha Galuh Setyowati1 Source A related resource from which the described resource is derived https://e-journal.unair.ac.id/JMTT Date A point or period of time associated with an event in the lifecycle of the resource August 16, 2021 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource INDONESIA Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/f23105cf5f3584788fa8646e6195d1de.pdf 7cf8083bf7c428478bdcb02b10aed250 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource VOL 14 NO 2 2021 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE EFFECT OF TECHNOLOGICAL COMPLEXITY (KT) AND COMPATIBILITY (KOM) ON THE SUSTAINABILITY OF THE GREEN AND SMART PORT CONCEPT (CTU): TAM EXTENDED APPROACH CASE STUDY AT TELUK LAMONG TERMINAL, A SUBSIDIARY OF PT PELINDO III Subject The topic of the resource Green and Smart Port (GSP), Technology Complexity (KT), Compatibility (KOM), TAM (Technology Acceptance Model), Continuance to Use (CTU) Description An account of the resource This study examines and analyzes the relationship between the technological complexity (KT) and compatibility (KOM), to a continuance to use (CTU) of green and smart port concepts using TAM theory extended. Adding technological complexity and compatibility as an external factor into TAM in terms of perceived usefulness (PU) and perceived ease of use (PEOU) that affect continuance to use green and smart concepts. This study uses a survey method. It is distributed to owners/operational/invoicing managers of Terminal Teluk Lamong (TTL) Customers (Shipping Company, Forwarding, Trucking Company) in Surabaya, Indonesia. The sampling technique is using Slovin's formula with 304 respondents. The data analysis technique uses SEM (Structural Equation Modelling) with SMART PLS 3.0. Both KT and KOM have a significant effect on PU and PEOU. Both PU and PEOU have a significant effect on CTU, and PEOU has a significant effect on PU. This research was conducted at TTL, the only terminal in Indonesia that uses the green and smart port concept. There is no comparison with other terminals in Indonesia on the implementation of the green and smart port concept. Especially for shipping companies, respondents cannot reach owner/principal/shareholders due to Indonesian government policy that international Shipping Companies are not allowed to open branches independently. However, they have to cooperate with local companies (agents). Port Industries (TTL) can develop an appropriate marketing strategy based on this research's results. Technological complexity and compatibility have a significant effect on the continuance to use GSP. Management of TTL has to consider technology and operational systems development with a low-level complexity and according to customer's needs. This research contributes to enrichment and extending TAM theory in terms of green and smart port concept sustainability. Not only affected by PU and PEOU but technological complexity (KT) and Compatibility (KOM) factors are important. Creator An entity primarily responsible for making the resource Reka Yusmara Mardiputra1*, Kusuma Ratnawati1, Ananda Sabil H1 Source A related resource from which the described resource is derived https://e-journal.unair.ac.id/JMTT Date A point or period of time associated with an event in the lifecycle of the resource August 16, 2021 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/5bf188ca3d3ff3c7611e381ed1599688.pdf a7b9f4f96e1dc99264ac18b3bf542a07 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource VOL 14 NO 2 2021 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE ANALYSIS OF NURSE PERFORMANCE DURING COVID-19 PANDEMIC: A CASE STUDY FROM PRIVATE HOSPITAL IN TANGERANG Subject The topic of the resource Employee training, employee engagement, work motivation, nurse performance, COVID-19. Description An account of the resource The performance of nurses as the front line is crucial in handling covid 19. The purpose of the research was to determine the effect of employee training, employee engagement, and work motivation on nurse performance in the healthcare industry when the COVID-19 pandemic occurred. The object of this research is a nurse with a staff position and a coordinator who works at the AN-NISA hospital located in Tangerang with 140 respondents from February until March 2021. This research uses a quantitative approach which will use questionnaire measuring tools and employee performance data during 2020. Data analysis using path analysis. This research concluded that appropriate employee training, employee engagement, and work motivation had a significant effect on nurse performance. However, employee training and work motivation have no significant effect on nurse performance through employee engagement when the COVID-19 pandemic occurred. Creator An entity primarily responsible for making the resource Retna Yulianti Source A related resource from which the described resource is derived https://e-journal.unair.ac.id/JMTT Date A point or period of time associated with an event in the lifecycle of the resource August 12, 2021 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/571320e065564dec5cc6dd4005379726.pdf 553cde79f17e6ee007e11030846e73a4 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource VOL 14 NO 2 2021 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE RELATIONSHIP BETWEEN WORK MOTIVATION, JOB SATISFACTION, AND EMPLOYEE PERFORMANCE: THE MODERATING ROLE OF PSYCHOLOGY CAPITAL AND THE MEDIATING ROLE OF ORGANIZATIONAL COMMITMENT Subject The topic of the resource Work motivation, organizational commitment, job satisfaction, employee performance, and psychological capital Description An account of the resource This study aims to determine the effect of work motivation, organizational commitment, and job satisfaction on employee performance. The effect of organizational commitment mediates the relationship between work motivation on employee performance and job satisfaction on employee performance and psychological capital, which moderates the relationship between job satisfaction and employee performance. The object of this research is the employees of the state civil apparatus. They work in government agencies in the education sector of the Directorate of Senior High Schools in Jakarta. This study uses a quantitative approach with one hundred and ten respondents, sampling using a saturated sample technique, and a questionnaire as a measuring tool. Data analysis used the Structural Equation Modeling (SEM) method to test the model's suitability in this study with the help of the SmartPLS version 3 application. The results of this study conclude that work motivation, organizational commitment, and job satisfaction affect employee performance, organizational commitment can mediate the relationship between job satisfaction and employee performance but cannot mediate the relationship between work motivation and employee performance, and psychological capital can moderate the relationship between job satisfaction with employee performance. Creator An entity primarily responsible for making the resource Windu Astuti1*, Lia amalia1 Source A related resource from which the described resource is derived https://e-journal.unair.ac.id/JMTT Date A point or period of time associated with an event in the lifecycle of the resource August 9, 2021 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT