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                <text>A new rating of sustainability based on the Morningstar Sustainability Rating</text>
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                <text>ESG criteria&#13;
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                <text>Nowadays, investors seek beyond the financial performance of their investments, including Environmental, Social, and Governance (ESG) criteria in the decision-making process. To this effect, there are currently sup�pliers who offer different methodologies to evaluate the ESG factors that companies apply in their businesses. In 2016, Morningstar launched the Morningstar Sustainability Rating for mutual funds, which provides infor�mation on how well mutual funds incorporate sustainable assets. This rating is obtained from the Morning�star Portfolio Sustainability Score, the calculation system of which was modified and improved in 2018. However, an important drawback remains to be overcome because the score is only calculated if at least 67% of the portfolio assets have an ESG score and it does not take assets without an ESG score into account. This paper aims to provide a more reliable rating for investors because it proposes the inclusion of all the assets in the fund valuation, regardless of whether they have an ESG score, using fuzzy set theory and specifically tri�angular fuzzy numbers. </text>
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                <text>ISSN: 2444-8834</text>
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                <text>Do stress and anxiety influence users’ intention to make restaurant reservations through mobile apps?</text>
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                <text>Stress&#13;
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                <text>Today, people live in the age of new diseases, such as stress and anxiety, and these diseases can affect users’ decision making regarding different products and services. Another important variable that can affect decision making is the use of mobile applications for marketing purposes. However, despite the importance of the aforementioned factors, relevant academic research on the impact of these variables on decision making has been scarce. The present study fills this gap in the literature using the technology acceptance model and integrating stress and anxiety variables. To this end, a sample of 672 customers of Spanish restaurants is ana�lyzed. After carrying out a descriptive analysis of the sample and the variables, the structural equation model is used. In particular, the partial least squares model is used to test the hypotheses. The paper concludes with a discussion of how the results of the present study contribute to previous research on stress and anxiety, along with technology acceptance model variables, on decision making. In particular, the results have shown that there is no direct relationship between stress and perceived usefulness, and perceived ease of use, and&#13;
attitude towards using. Although the relationship between stress and anxiety, perceived usefulness and atti�tude towards using, perceived usefulness and stress, and other relationships raised in the hypotheses have been confirmed.</text>
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                <text>Sri Wahyuni</text>
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                <text>ISSN: 2444-8834</text>
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                <text>This study examines the performance of wholesale and retail small and medium enterprises in Thailand, which are integrating innovations in human resource practices, innovation capabilities, and competitive&#13;
advantage. The data sample comprises 260 small and medium enterprises located in the Eastern Economic Corridor, Thailand. The data were analyzed using quantitative and structural equation modeling. The study finds a significant relationship between innovations in human resource practices, innovation capabilities, competitive advantage, and SME performance. The significant success factors of innovations in human resource practices indirectly affect SME performance through the mediation of innovation capabilities and competitive advantage. These outcomes help develop long-term and business performance effectiveness, as the essential human resource factors and innovation capabilities practices of the current extremely competi�tive industry will intensify with the digital disruption era.</text>
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                <text>Sustainability&#13;
Banks&#13;
Non-financial information report&#13;
SDGs&#13;
Natural language processing</text>
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                <text>Non-financial information and its contribution to the achievement of each Sustainable Development Goal (SDG) are assuming great relevance in the business world, in which it is not enough to be economically sus�tainable without also being sustainable from ethical, environmental, and social points of view. An analysis of how the financial sector contributes to the achievement of the SDGs is crucial in two ways. Firstly, due to the relevance and the magnitude of this sector itself; secondly, and more importantly in our view, because of the financial leverage of the banking sector that has a mandate to facilitate the transition of all economic sectors towards sustainability, guided by the 2030 Agenda. However, despite the expectations placed on banking&#13;
entities, there is a research gap on their disclosure practices and on the SDG-related information that they report. In addition, the academic literature centered on the analysis of SDG-related disclosures through artificial intelligence is very scarce. To fill this gap, the objective of our study is, on the one hand, to analyze whether there is greater homogeneity in the disclosure of non-financial information in the Spanish banking sector following the transposition of Directive 2014/95/EU into Spanish Law. On the other hand, it is to evalu�ate the contribution of banking entities to the SDGs. To do so, the non-financial information reports of 12 Spanish banks are analyzed, completing a comparative evaluation and using artificial intelligence to identify&#13;
mentions of each SDG and its targets. The Technique for Order Preference by Similarity to Ideal Solution (TOPSIS) was also used to rank the banking entities in accordance with their contribution to each SDG. The results reflected the plurality, in both breadth and quality, in the disclosure of non-financial information and in the contribution to the SDGs. The only point in common between all the entities that were studied was the use of the GRI disclosure framework and the identification of the priority SDGs, positioning SDGs 8, 13, and 4 in priority positions. The banks with higher bank capitalization levels occupied the top of the ranking of contributions to the SDGs. Differences were presented for all other aspects, even to the point of highlight�ing that some entities or independent verifiers had not offered all the information. In conclusion, greater efforts to improve the quality of non-financial reporting and further development of the common regulatory framework will be fundamental for better comparability between the reports from banking entities. Further�more, this study shows that natural language processing can be applied to better measure companies’ align�ment with the SDGs based on the text of their non-financial reports.</text>
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                <text>Francisco Aguado-Correa, Juan Jose de la Vega-Jimenez, Jose María Lopez-Jimenez, Nuria Padilla-Garrido, Inmaculada Rabadan-Martín</text>
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                <text>https://www.sciencedirect.com/journal/european-research-on-management-and-business-economics/vol/29/issue/1</text>
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              <elementText elementTextId="73492">
                <text>Sri Wahyuni</text>
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              <elementText elementTextId="73493">
                <text>ISSN: 2444-8834</text>
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                <text>Jurnal Internasional  European Research on Management and Business Economics 2023</text>
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            <name>Title</name>
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                <text>Institutions and business customer experience: the role of interfunctional coordination and service co-design</text>
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                <text>Institutions&#13;
Business customer experience&#13;
Interfunctional coordination&#13;
Service co-design</text>
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                <text>This paper contributes to a better understanding of the complex  phenomenon of institutions and the moder�ation of the main antecedents of business customer experience. Following a combination of literature review and three fieldworks, the main antecedents of business customer experience have emerged: interfunctional coordination, customer engagement and participation in the co-design of services. The role of institutions (level of formalisation) has also been considered as a possible moderator. Consequently, a conceptual framework has been developed which includes seven research propositions. The first four research propositions are related to the main elements of the model and suggest new relationships among constructs. The other three research propositions are suggested and empirically examined using Fuzzy-Set Qualitative Compara�tive Analysis to find causal configurations and to identify pathways that lead to business customer experience. Necessity and sufficiency of conditions that lead to a positive business customer experience are discussed for both scenarios of high and low formalisation of institutions. </text>
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              <elementText elementTextId="73501">
                <text>Jose L. Ruiz-Alba, María J. Quero, Pablo J. Lopez-Tenorio</text>
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            <description>A related resource from which the described resource is derived</description>
            <elementTextContainer>
              <elementText elementTextId="73502">
                <text>https://www.sciencedirect.com/journal/european-research-on-management-and-business-economics/vol/29/issue/1</text>
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            <name>Publisher</name>
            <description>An entity responsible for making the resource available</description>
            <elementTextContainer>
              <elementText elementTextId="73503">
                <text>Elsevier Espana, S.L.U</text>
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            <description>A point or period of time associated with an event in the lifecycle of the resource</description>
            <elementTextContainer>
              <elementText elementTextId="73504">
                <text>20 January 2023</text>
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            <name>Contributor</name>
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            <elementTextContainer>
              <elementText elementTextId="73505">
                <text>Sri Wahyuni</text>
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            </elementTextContainer>
          </element>
          <element elementId="47">
            <name>Rights</name>
            <description>Information about rights held in and over the resource</description>
            <elementTextContainer>
              <elementText elementTextId="73506">
                <text>ISSN: 2444-8834</text>
              </elementText>
            </elementTextContainer>
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            <name>Format</name>
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              <elementText elementTextId="73508">
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                <text>Jurnal Internasional  European Research on Management and Business Economics 2023</text>
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        <name>Business customer experience</name>
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        <name>Institutions</name>
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        <name>Interfunctional coordination</name>
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              <description>A name given to the resource</description>
              <elementTextContainer>
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                  <text>Volume 29, Issue 1</text>
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            <name>Title</name>
            <description>A name given to the resource</description>
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                <text>Managing relationships between tourism companies and their suppliers: An approach beyond classical variables</text>
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          <element elementId="49">
            <name>Subject</name>
            <description>The topic of the resource</description>
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                <text>Satisfaction&#13;
Trust&#13;
Commitment&#13;
Value co-creation</text>
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                <text>This paper addresses the study of the antecedents and consequences of satisfaction of a company with its main supplier from different variables highlighted in the literature. Specifically, the objective is to analyse&#13;
the effect of trust, commitment and switching costs on satisfaction, as well as the effect of this satisfaction on co-creation of value, continuity of the relationship and Information and Communication Technology coordi�nation. To achieve this goal, a structural equation model was estimated with a sample of 256 tourist agencies. The results confirm the proposed relationships to explain the satisfaction process. The trust of the tourism company with its main supplier is the main antecedent of satisfaction with the relationship. The satisfaction of the tourism company with its supplier contributes to the co-creation of value and improves Information and Communication Technology coordination. Interesting theoretical implications and for management of relationships between companies are shown. </text>
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                <text>Beatriz Moliner-Velazquez , Maria Fuentes-Blasco,  Irene Gil-Saura</text>
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                <text>Sri Wahyuni</text>
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            <description>Information about rights held in and over the resource</description>
            <elementTextContainer>
              <elementText elementTextId="73415">
                <text>ISSN: 2444-8834</text>
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                <text>Jurnal Internasional  European Research on Management and Business Economics 2023</text>
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                  <text>Volume 29, Issue 1</text>
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          <element elementId="50">
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                <text>Reputation, return and risk: A new approach</text>
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          <element elementId="49">
            <name>Subject</name>
            <description>The topic of the resource</description>
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                <text>Reputation&#13;
Return</text>
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                <text>Corporate reputation has deserved attention in recent years from firms and researchers given its impact on creating a competitive advantage and on keeping a sustained superior performance. However, the impact of corporate reputation on risk, in addition to being less studied, still presents controversial results. Thus, the purpose of this study is to, simultaneously, analyze the effect of corporate reputation on stock return and risk. A model based on firms’ financial market data was assessed through a panel data analysis which included 84,745 firm-year observations, which occurred between January 6th, 2009, and December 31th, 2019, from a full sample of 156 United States firms listed in the New York Stock Exchange (NYSE) and National Association of Securities Dealers Automated Quotations (NASDAQ), 82 of which were listed in Repu�tation Quotient (RQ). The results show that there are no significant differences between listed and not listed firms in Reputation Quotient concerning firms’ abnormal returns and firms’ systematic risk. This can be justified because stock prices adjusted instantly to the corporate reputation, which supports the market efficiency hypothesis. This study may provide important insights into the literature: firstly, although the impact of reputation on performance has gained attention in recent years, the firsts studies essentially analyze the reverse impact; secondly, this work aims to, simultaneously, study the effect of corporate reputation on return and risk, being the impact on the risk an area still little explored and with controversial results; thirdly, this study distin�guishes itself by using a set of firms listed in a reputation ranking and a set of firms not listed, but with similar characteristics in terms of market capitalization, highlighting the impact of reputation communication through media rankings.</text>
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              <elementText elementTextId="73462">
                <text>Lígia Febra, Magali Costa,  Fabio Pereira</text>
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              <elementText elementTextId="73463">
                <text>https://www.sciencedirect.com/journal/european-research-on-management-and-business-economics/vol/29/issue/1</text>
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              <elementText elementTextId="73464">
                <text>Elsevier Espana, S.L.U</text>
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          <element elementId="37">
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              <elementText elementTextId="73466">
                <text>Sri Wahyuni</text>
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                <text>The purpose of this article is to analyze the evolution of the domestic market—recessive, stable, and expan�sive—on export volume in family firms. Although globalization has hastened family firms toward internationalization, little is known of the influence of market evolution on export strategies. We propose a theoretical model that evaluates the influence of domestic market evolution on the percentage of export&#13;
sales and the mediating role of innovation in this relationship. This model views innovation as a process that may impact export propensity when influenced by the market situation. We perform a study with panel data for a five-year period (2012−2016) from 788 family firms to identify&#13;
family firms’ behavior in export volume and innovation under different market conditions. The results reveal that family firms have significant results for export sales under recessive and expansive market situations. They are less prone, however, to export when markets are stable. Contrary to the predic�tions of the literature, our results indicate that innovation has little relevance to export volume in any of the&#13;
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                <text>Sri Wahyuni</text>
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                <text>ISSN: 2444-8834</text>
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                <text>The roles of competition on innovation efficiency and firm performance: Evidence from the Chinese manufacturing industry</text>
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                <text>Firms, especially Chinese manufacturing firms, invest significant resources in innovation activities to sustain their position in the intensifying competitive environment. However, innovation efficiency has led to grow�ing concerns due to the rapid increase in R&amp;D expenditures. The purpose of this study is to explore the com�plicated role of competition on innovation efficiency and firm performance with a sample of 12,020 Chinese manufacturing firms for the period 2005−2007. The results show that most Chinese manufacturing firms are inefficient in R&amp;D activities. Competition forces firms to focus on the improvement of innovation efficiency, but at the same time, it also undermines collaboration and leads to unpredictable R&amp;D results. Therefore, there is an inverted U-shaped relationship between these variables. Competition also negatively moderates the positive impact of innovation efficiency on firm performance. The findings help firms formulate appropri�ate innovation strategies for sustainable innovation performance. </text>
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                <text>ISSN: 2444-8834</text>
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