2 10 11 https://repository.horizon.ac.id/files/original/16850df9f95032065e5a8b0f322f5d9c.pdf 6b23e67ebb8375c5b25f57044b305565 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Volume 30, Issue 3 Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource A cross-cultural analysis of perceived value and customer loyalty in restaurants Subject The topic of the resource Cross-cultural analysis Emotional value Restaurant industry Customer satisfaction Description An account of the resource This paper explores the relationships between the social, emotional, functional, epistemic and conditional value perceived by customers and the key customer outcomes of satisfaction, retention and loyalty in the restaurant industry. Partial least squares structural equation modelling (PLS-SEM) is applied to a cross-sectional sample of 365 restaurant clients from Romania, Italy and Croatia. The analysis reveals significant cross-cultural variations in how these five kinds of value affect customer satisfaction. The findings reveal that emotional value is the most significant determinant of customer satisfaction in all three cultural contexts. This finding underscores its uni�versal importance in improving customer experiences. In contrast, functional value and conditional value have context-dependent effects, with greater relevance in certain countries. In particular, social value negatively influences satisfaction in Italy, suggesting that social aspects may not be aligned with consumer expectations across cultures. These findings provide actionable insights for restaurant managers. They highlight the importance of boosting emotional engagement and tailoring service strategies to culturally specific customer preferences. Doing so can ultimately lead to greater customer satisfaction, retention and loyalty. Creator An entity primarily responsible for making the resource Gabriel Croitoru, Alexandru Capatina, Nicoleta Valentina Florea, Federica Codignola, Danijela Sokolic Source A related resource from which the described resource is derived https://www.sciencedirect.com/journal/european-research-on-management-and-business-economics/vol/30/issue/3 Publisher An entity responsible for making the resource available Elsevier Espana, S.L.U Date A point or period of time associated with an event in the lifecycle of the resource 22 November 2024 Contributor An entity responsible for making contributions to the resource Sri Wahyuni Rights Information about rights held in and over the resource ISSN: 2444-8834 Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English Type The nature or genre of the resource Text Coverage The spatial or temporal topic of the resource, the spatial applicability of the resource, or the jurisdiction under which the resource is relevant Jurnal Internasional European Research on Management and Business Economics 2024 Cross-cultural analysis Customer Satisfaction Emotional value Restaurant industry