1 10 37 https://repository.horizon.ac.id/files/original/7b273efed6dbafd52ccf46962af53900.pdf 83bce73a01c53503b7fe4d03f084da1b Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE INFLUENCE OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER SATISFACTION THROUGH LOYALTY AS AN INTERVENING VARIABLE AMONG GENERATION Z Subject The topic of the resource Electronic Customer Relationship Management, Customer Satisfaction, Customer Loyalty, Generation Z Description An account of the resource This study aims to examine the influence of Electronic Customer Relationship Management (E-CRM) on customer satisfaction, with customer loyalty as a mediating variable among Generation Z. The method used is Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze the data obtained through questionnaires. The results indicate that E-CRM does not have a direct significant effect on customer satisfaction, with a path coefficient of 0.045, t-statistic of 0.616, and p-value of 0.538. However, E-CRM significantly affects customer loyalty, with a path coefficient of 0.744, t-statistic of 10.768, and p-value of 0.000. Additionally, customer loyalty has a significant effect on customer satisfaction, with a path coefficient of 0.823, t-statistic of 12.673, and p-value of 0.000. The mediation test shows that customer loyalty mediates the effect of E-CRM on customer satisfaction, with a path coefficient of 0.612, t-statistic of 7.355, and p-value of 0.000. The model fit test resulted in an SRMR value of 0.086, NFI of 0.765, and Chi-Square of 199.075, indicating that the model has moderate fit. The managerial implication of this study is the importance for companies to enhance customer loyalty through more effective E-CRM, as loyalty is proven to be key in increasing customer satisfaction. Creator An entity primarily responsible for making the resource Abdul Hadi Hari1*, Abdul Haris2 Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-11 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/1f239711f13037eb02e0ff48a1bda120.pdf 4cea3cde1e3ba97854aadc1596215e2b Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource EFFECTS OF SERVICE QUALITY AND PHYSICAL ENVIRONMENT ON PATIENT SATISFACTION OF DARUSYIFA MULIA KARANG TENGAH CLINIC IN LEBAK BULUS. Subject The topic of the resource service quality, physical environment and patient satisfaction Description An account of the resource This study aims to find out how service quality, patient satisfaction and physical environment affect patient satisfaction, and how service quality and physical environment affect patient satisfaction. and impact on patient satisfaction. These are validity test, correlation coefficient reliability test, coefficient of determination, t-test and f-test, multiple regression test, simple regression test, data normality test, multicollinearity test, autocorrelation test, heteroskedasticity test and in this study all patients participated. Darusyifa Mulia Clinic in Karang Tenga, Lebak Bulus received a total of 6,637 people with Slovin formula in 2019, and 98 people participated in the study. According to the results of the product moment correlation coefficient calculation analysis, the value of the correlation coefficient is based on 0.747, so the results of the partial test (t test) between service quality and patient satisfaction show that the table t number > t value ( 7.268> 1.985 ), so that Ho is skewed , Ha is accepted, product moment correlation coefficient and correlation coefficient is 0.747, the physical environment of patient satisfaction shows the value (8.836 > 1.984), so Ho is rejected, Ha is accepted, the reliability test results, then the questionnaire item rca ( 0.838) > rtable. (0.198) with α = 5%, the variance of the patient satisfaction element variable (Y) can be reliably determined. According to the results of the F-test, the value of F count > f in the table is (59.823 > 3.09), the effect of service quality and physical environment. Creator An entity primarily responsible for making the resource Agus Sulaiman Anhari Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource Accepted: 2024 12 20 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/763e40c0998481e90324ce4070a796af.pdf 14689da80733a177ba93b3cfe9c56257 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource DO ACCOUNTABILITY, POPULATION QUALITY, ORGANIZATIONAL SIZE, ECONOMIC GROWTH AND COVID-19, AFFECT REGIONAL INDEPENDENCE Subject The topic of the resource Regional independence, accountability, regional size, population quality, economic growth Description An account of the resource This study is a quantitative study to test whether accountability, population quality, organizational size, economic growth, and covid-19, affect regional independence. The study was conducted for the scope in Java. The data used in this study are secondary data obtained through the Central Statistics Agency. Data was taken from the Central Statistics Agency for the period 2013 to 2021. Data analysis used multiple linear regression with the STATA application. The results of the statistical test show that the accountability variable (opinion) p-value is 0.001, which means that accountability significantly affects regional independence, as well as the population quality variable indicated by the HDI. The p-value for the HDI is 0.000 which can be said that the HDI significantly affects regional independence. The same results are also shown by the variable organizational size (SIZE) which indicated by the assets owned by the regional government (ASETKAP), the p-value of the size of the regional government is 0.000. This means that the size of the government significantly affects regional independence. The variables COVID-19 (COVID) and economic growth (ADHBKAP) also have a significant positive influence. Creator An entity primarily responsible for making the resource Akhmad Priharjanto1*, Yuniarto Hadi Wibowo2, Nina Andriana3 Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-04 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/09648d362cd78da5ae93572c674233ef.pdf b2ee369ec8c162c9709793904695232d Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource DEVELOPMENT OF DIGITAL TRANSFORMATION MODEL IN HAJJ AND UMRAH TRAVEL USING QUALITATIVE METHODS Subject The topic of the resource Digital Transformation, Leadership, Consumer Preference, Hajj and Umrah Travel Description An account of the resource Digital transformation involves reshaping business operations through digital technologies, fostering flexibility and responsiveness to market demands. For Hajj and Umrah travel companies, adopting digital transformation can drive productivity, innovate value creation, and improve customer interactions. However, challenges arise due to limited consideration of leadership and consumer preferences, which are critical in directing and tailoring digital initiatives. Previous studies have focused predominantly on technological factors, often neglecting these human-centered elements crucial for competitiveness. This paper addresses this gap by developing a digital transformation model that emphasizes the roles of leadership and consumer preferences. Data were gathered through in-depth interviews, observations, and document analysis with key stakeholders and customers in selected Hajj and Umrah travel companies. By using a qualitative case study approach, the research explores how leadership and consumer insights shape digital strategies and business processes, ultimately enhancing competitiveness. The findings highlight the significant impact of leadership and consumer preferences on competitive advantage and introduce new indicators for implementing digital strategies effectively. This paper contributes to digital transformation theory by integrating leadership and consumer preference factors, offering Hajj and Umrah companies practical guidance for designing impactful digital strategies and fostering customer engagement. Creator An entity primarily responsible for making the resource Amanda Rizky Rossitika1*, Mudjahidin2 Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-11 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/ecb41949cac4bec03d5f947f38db9323.pdf ec9dee57bfbeedf36670dfb9d91a8c91 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource BUILDING BRAND TRUST IN THE MEDIA CONVERGENCE ERA (TOURISM OFFICE OF PT HIS TOUR AND TRAVEL BALI) Subject The topic of the resource Brand Trust, Convergence Era, Media, PT His Tour And Travel Bali Description An account of the resource This study aims to analyze brand trust in the era of media convergence at the tourism office of PT His Tour And Travel Bali. Research using qualitative research methods is descriptive, because the interview technique. Data analysis techniques include data reduction, data display and conclusion of brand characteristics, and company characteristics are used as measuring tools in building brand trust. The results of this study indicate that the characteristics and company characteristics in building a brand truss at PT His Tour And Travel Bali have a good impact on the company, therefore PT His Tour and Travel Bali must continue to increase brand trust by paying attention to brand characteristics and company characteristics that have a positive impact on the company. Creator An entity primarily responsible for making the resource Anggita Ardianti, Santi Isnaini Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource 2024 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/6527a9e61ebb7d35e12880a9250475da.pdf 26009593f7fc036a20dbbb7c5bee9d04 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource DO ANIMOSITY, PRODUCT JUDGMENT, AND BOYCOTT PARTICIPATION INFLUENCE PURCHASE UNWILLINGNESS? Subject The topic of the resource Animosity, Product Judgment, Boycott Participation, Purchase Unwillingness Description An account of the resource This study aims to examine the effect of animosity, product judgment, and boycott participation on purchase unwillingness of KFC products in Indonesia which is considered affiliated with Israel. The background of this study is the increasing consumer boycott movement in Indonesia due to the Israeli-Palestinian conflict. This study uses a survey method with a questionnaire distributed to 182 respondents selected through purposive sampling techniques. Data were analyzed using the Structural Equation Modeling (SEM) method. The results of the study indicate that animosity has a significant effect on product judgment, boycott participation, and purchase unwillingness. This study found that boycott participation was proven to be a significant mediator in the relationship between animosity and purchase unwillingness. However, product judgment can’t mediate the relationship between animosity and purchase unwillingness. Creator An entity primarily responsible for making the resource Annisa Fitri1, Erna Listiana2, Barkah3, Ana Fitriana4 Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-04 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/5401995541dc71ba514e5296e801c2f2.pdf 7549a099479dccf167e67a25f7c2d83b Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource ENHANCING ORGANIZATIONAL STRUCTURE IN ELECTRONICS SERVICE COMPANIES: A CASE STUDY OF PRIMA SERVICE RECOMMENDATION USING HIERARCHICAL CLUSTER ANALYSIS Subject The topic of the resource POAC, Organization Structure, Hierarchical Cluster Analysis, Job Description Description An account of the resource This research aims to: (1) identify organizational inefficiencies at Prima Service, an electronics repair company with over 20 years of experience; (2) design a structured organizational framework to enhance operational performance; (3) establish clear roles and responsibilities through detailed job descriptions; and (4) standardize work processes with comprehensive operating procedures. Prima Service, based in Jakarta and Bekasi, provides repair services, maintenance processes, and product sales to both consumers and business clients. Despite its long-standing presence, the company faces challenges in Planning, Organizing, Actuating, and Controlling (POAC), including dual roles of the owner, lack of a standardized organizational structure, and undefined job descriptions. Using the Hierarchical Cluster Analysis method, with the average linkage dendrogram as a foundation, the study proposes an optimized organizational structure. Data collection involved direct observation and employee interviews to ensure alignment with operational needs. The resulting structure consists of five departments, supported by detailed job descriptions and standardized procedures. This research provides a practical model for addressing organizational challenges, improving efficiency, and supporting sustainable growth. Creator An entity primarily responsible for making the resource Calvienus Darrend Darmawan1*, Ceicalia Tesavrita2 Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-11 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/4a732ca0019e0479726162365051ca73.pdf 7491b7e0c3c73c363fc10c33a4b18ad5 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE INFLUENCE OF HELPFUL BRAND ACTION ON RELATIONSHIP VALUE PERCEPTION THROUGH BEHAVIOURAL BRAND ENGAGEMENT IN GOJEK APPLICATION USERS IN SURABAYA Subject The topic of the resource Helpful brand action, behavioral brand engagement, relationship value perception Description An account of the resource Relationship value perception can be conceptualized as constructing a favorable relationship between a brand and its consumers. This is corroborated by the brand's beneficial actions, which facilitate consumer familiarity with the brand. This study aims to examine the influence of helpful brand action on relationship value perception through behavioural brand engagement in Go-Jek application users in Surabaya. A questionnaire was employed as the data collection technique, with a sample size of 350 respondents. This research utilizes a causal research design with quantitative methods. The data were analyzed using Smart PLS software. The findings indicate that helpful brand action affects behavioral brand engagement, that helpful brand action affects relationship value perception, and that behavioral brand engagement affects relationship value perception. Creator An entity primarily responsible for making the resource Dhyah Harjanti1, Alvian Daniswara Agusta Peerera2, Noerchoidah3*, Devi Rahnjen Wijayadne4 Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-05 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/8b69a23f0361a54d2b1d3eaed1123420.pdf 7af6f4196d4077804dbb47458101932f Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource SISTEM INFORMASI SEBAGAI KEILMUANYANGMULTIDISIPLINER Creator An entity primarily responsible for making the resource Diah Priharsari1 Source A related resource from which the described resource is derived https://just-si.ub.ac.id/index.php/just-si/article/view/85/31 Publisher An entity responsible for making the resource available Universitas Date A point or period of time associated with an event in the lifecycle of the resource 1 agustus 2022 Contributor An entity responsible for making contributions to the resource Fajar bagus W Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource Indonesia Type The nature or genre of the resource Text https://repository.horizon.ac.id/files/original/33ae3edf2687090e11c30efd77b904c5.pdf 57d79567132311fc40125f08072049cc Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource DIFFUSION OF INNOVATIONS MODELS FOR ENHANCING CONSUMER BEHAVIOR INTENTION IN SOCIAL COMMERCE: A SYSTEMATIC REVIEW Subject The topic of the resource Diffusion of Innovations, Social Commerce, Behavior Intention, DOI Models, Technology Adoption, Systematic Literature Review Description An account of the resource The Diffusion of Innovations (DOI) theory is fundamental for explaining the mechanisms of technology adoption, especially within the rapidly expanding domain of social commerce. Despite the significance of DOI models, their application in the context of social commerce remains underexplored. Although DOI theory has been widely used across various domains, its integration with social commerce to enhance behavior intention has not been sufficiently studied. There is a need to identify the most appropriate methodologies for analyzing the relationship between DOI constructs and behavior intention within this domain. This systematic literature review (SLR) aims to investigate the current application of DOI models in social commerce, with a focus on how these models can be leveraged to enhance consumer behavior intention. Moreover, the review seeks to identify the most suitable methodologies for conducting future research in this area. Relevant studies were systematically gathered from academic databases, focusing on peer reviewed articles related to DOI, social commerce, and behavior intention. A total of 30 studies were selected through a rigorous screening process and analyzed to assess their methodologies and findings. The review indicates that DOI theory has been underutilized in social commerce research, and while various methodologies have been employed, there is no clear consensus on the most effective approach. This review highlights a critical gap and presents opportunities for further exploration. The paper contributes to the literature by identifying key gaps and providing recommendations for future research, including the exploration of appropriate methodologies to better understand and enhance consumer behavior intention in social commerce. Creator An entity primarily responsible for making the resource Eva Septiarni Chabibah1*, Mudjahidin2 Date A point or period of time associated with an event in the lifecycle of the resource 2024 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT