1 10 37 https://repository.horizon.ac.id/files/original/1f239711f13037eb02e0ff48a1bda120.pdf 4cea3cde1e3ba97854aadc1596215e2b Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource EFFECTS OF SERVICE QUALITY AND PHYSICAL ENVIRONMENT ON PATIENT SATISFACTION OF DARUSYIFA MULIA KARANG TENGAH CLINIC IN LEBAK BULUS. Subject The topic of the resource service quality, physical environment and patient satisfaction Description An account of the resource This study aims to find out how service quality, patient satisfaction and physical environment affect patient satisfaction, and how service quality and physical environment affect patient satisfaction. and impact on patient satisfaction. These are validity test, correlation coefficient reliability test, coefficient of determination, t-test and f-test, multiple regression test, simple regression test, data normality test, multicollinearity test, autocorrelation test, heteroskedasticity test and in this study all patients participated. Darusyifa Mulia Clinic in Karang Tenga, Lebak Bulus received a total of 6,637 people with Slovin formula in 2019, and 98 people participated in the study. According to the results of the product moment correlation coefficient calculation analysis, the value of the correlation coefficient is based on 0.747, so the results of the partial test (t test) between service quality and patient satisfaction show that the table t number > t value ( 7.268> 1.985 ), so that Ho is skewed , Ha is accepted, product moment correlation coefficient and correlation coefficient is 0.747, the physical environment of patient satisfaction shows the value (8.836 > 1.984), so Ho is rejected, Ha is accepted, the reliability test results, then the questionnaire item rca ( 0.838) > rtable. (0.198) with α = 5%, the variance of the patient satisfaction element variable (Y) can be reliably determined. According to the results of the F-test, the value of F count > f in the table is (59.823 > 3.09), the effect of service quality and physical environment. Creator An entity primarily responsible for making the resource Agus Sulaiman Anhari Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource Accepted: 2024 12 20 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/c5e164a049134a4f6ec19bf9f5016388.pdf 2ce6f3bc10b374153153db1863dcd1d6 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource E-COMMERCE; THE NEW PHENOMENON AND HOW TO BE SUCCED IN MARKETPLACE Subject The topic of the resource web assessment; webqual; e-commerce; marketplace Description An account of the resource This study aims to measure the factors that influence the satisfaction of Brodo e-commerce web users. The growth of e-commerce is also in line with the rapid use of the internet over the last 10 years. Brodo is one of the local businesses that was founded in 2010 and started to use the website address Bro.do as a means for consumers to choose their products easily. This research is descriptive research with a survey method. The independent variables of this study are usability (X1), information quality (X2), service interaction quality (X3), and the dependent variable is User Satisfaction (Y). The research object is Brodo e-commerce web users as many as 100 respondents. The results of the study show that the usability or usability value of e-commerce web applications has an influence on User Satisfaction. The R2 value of this study was 0.463. Meanwhile the results of the partial t test show that only variable X1 (Usability) influences User Satisfaction with a significance value of 0.000 <  (0.05). While the other variables X2 and X3 have no effect on user satisfaction with a significance value of 0.314 and 0.953 respectively >  (0.05). Creator An entity primarily responsible for making the resource Rudi Santoso1, Darwin Yuwono Riyanto2 Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-04 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/7b273efed6dbafd52ccf46962af53900.pdf 83bce73a01c53503b7fe4d03f084da1b Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE INFLUENCE OF ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT ON CUSTOMER SATISFACTION THROUGH LOYALTY AS AN INTERVENING VARIABLE AMONG GENERATION Z Subject The topic of the resource Electronic Customer Relationship Management, Customer Satisfaction, Customer Loyalty, Generation Z Description An account of the resource This study aims to examine the influence of Electronic Customer Relationship Management (E-CRM) on customer satisfaction, with customer loyalty as a mediating variable among Generation Z. The method used is Partial Least Squares Structural Equation Modeling (PLS-SEM) to analyze the data obtained through questionnaires. The results indicate that E-CRM does not have a direct significant effect on customer satisfaction, with a path coefficient of 0.045, t-statistic of 0.616, and p-value of 0.538. However, E-CRM significantly affects customer loyalty, with a path coefficient of 0.744, t-statistic of 10.768, and p-value of 0.000. Additionally, customer loyalty has a significant effect on customer satisfaction, with a path coefficient of 0.823, t-statistic of 12.673, and p-value of 0.000. The mediation test shows that customer loyalty mediates the effect of E-CRM on customer satisfaction, with a path coefficient of 0.612, t-statistic of 7.355, and p-value of 0.000. The model fit test resulted in an SRMR value of 0.086, NFI of 0.765, and Chi-Square of 199.075, indicating that the model has moderate fit. The managerial implication of this study is the importance for companies to enhance customer loyalty through more effective E-CRM, as loyalty is proven to be key in increasing customer satisfaction. Creator An entity primarily responsible for making the resource Abdul Hadi Hari1*, Abdul Haris2 Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-11 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/5401995541dc71ba514e5296e801c2f2.pdf 7549a099479dccf167e67a25f7c2d83b Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource ENHANCING ORGANIZATIONAL STRUCTURE IN ELECTRONICS SERVICE COMPANIES: A CASE STUDY OF PRIMA SERVICE RECOMMENDATION USING HIERARCHICAL CLUSTER ANALYSIS Subject The topic of the resource POAC, Organization Structure, Hierarchical Cluster Analysis, Job Description Description An account of the resource This research aims to: (1) identify organizational inefficiencies at Prima Service, an electronics repair company with over 20 years of experience; (2) design a structured organizational framework to enhance operational performance; (3) establish clear roles and responsibilities through detailed job descriptions; and (4) standardize work processes with comprehensive operating procedures. Prima Service, based in Jakarta and Bekasi, provides repair services, maintenance processes, and product sales to both consumers and business clients. Despite its long-standing presence, the company faces challenges in Planning, Organizing, Actuating, and Controlling (POAC), including dual roles of the owner, lack of a standardized organizational structure, and undefined job descriptions. Using the Hierarchical Cluster Analysis method, with the average linkage dendrogram as a foundation, the study proposes an optimized organizational structure. Data collection involved direct observation and employee interviews to ensure alignment with operational needs. The resulting structure consists of five departments, supported by detailed job descriptions and standardized procedures. This research provides a practical model for addressing organizational challenges, improving efficiency, and supporting sustainable growth. Creator An entity primarily responsible for making the resource Calvienus Darrend Darmawan1*, Ceicalia Tesavrita2 Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-11 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/eec6f34758f560091693393b6d038223.pdf 751f428e4485ddf5753ef4cb38f4c262 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource TESTING THE MEDIATION ROLE OF JOB SATISFACTION: THE INFLUENCE OF ORGANIZATIONAL CULTURE AND COMMUNICATION ON EMPLOYEE ENGAGEMENT IN MANUFACTURING COMPANIES Subject The topic of the resource job satisfaction, organizational culture, communication, employee engagement, manufacturing company Description An account of the resource This study seeks to elucidate the influence of organizational culture and communication on employee engagement, mediated by job satisfaction among employees of a manufacturing company. This research employs a quantitative methodology. The population comprises all employees of manufacturing firms in Central Java. The sampling method employed is purposive sampling, including a total of 150 respondents. The data-gathering instrument employs the Likert Scale. The data analysis employed SEM-PLS and was executed using SmartPLS software version 4.1.0.3. This research used the convergent validity test, composite reliability test, Cronbach's alpha test, average variance extracted test, r-squared test, and path coefficient analysis as its testing techniques. Data analysis results utilizing statistical tests demonstrate that corporate culture and communication significantly influence employee engagement, with job satisfaction serving as a mediating factor. Creator An entity primarily responsible for making the resource Pemilia Sulistyowati1*, Gibson Manalu2, Eko Hari Wibowo3, Taufik Galih Nur Cahyo4, Edwin Zusrony5 Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-11 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/b0e41435858ca9d508c144f50d836a95.pdf c0fb1b6090c77d991e3620f464af1ca7 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource ANALYZING FACTORS AFFECTING INDONESIA'S FOREIGN EXCHANGE RESERVES FOR THE 2012-2021 PERIOD Subject The topic of the resource Exchange Rate, Export, Import, Foreign Exchange Reserves Description An account of the resource This research analyzes the effect of exchange rates, exports, and imports on Indonesia's foreign exchange reserves in the 2012-2021 period. The independent variables in this study are exchange rates, exports, and imports, while the dependent variables are Indonesia's foreign exchange reserves. The data used in this study was obtained from the official websites of the Central Statistics Agency (BPS), Bank Indonesia, and Worldbank in 2023. The data analysis method used is the Vector Error Correction Model (VECM) which is a derivative of Vector Autoregression (VAR) analysis. The data collection technique used is secondary data with quantitative research type. The results of the VECM analysis show that the exchange rate (exchange rate) has a significant effect on Indonesia's foreign exchange reserves, exports have a significant positive influence in the long run-on foreign exchange reserves, while imports have a significant effect on foreign exchange reserves. Therefore, it can be concluded that international trade has a significant influence on Indonesia's foreign exchange reserves, and exchange rates, exports, and imports are important factors affecting Indonesia's foreign exchange reserves. Creator An entity primarily responsible for making the resource Nining Ruslan1, Teddy Christianto Leasiwal2, Desry J. Louhenapessy3, Bin Raudha Arif Hanoeboen4, Fibryano Sapteno5, Abdul Aziz Laitupa6 Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-04 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/b9d796c26467f958b5598131c5c58145.pdf fcc2671f47e108af1c44113de3c6b924 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource STUDY OF GEN Z ACCEPTANCE ANALYSIS IN USING DIGITAL QUICK RESPONSE INDONESIA STANDARD (QRIS) AS A DIGITAL TRANSACTION TOOL Subject The topic of the resource Gen Z, Qris, TAM, Digital Transactions, Central Java Description An account of the resource This study aims to clarify the relationship between perceived usefulness and perceived ease of use on behavioral intention, with the attitude towards using the QRIS application serving as a mediator. This study focuses on examining the adoption of QRIS as a digital transaction tool among Gen Z. This study utilizes a quantitative approach, involving a sample of 150 Gen Z participants from Central Java Province, chosen through purposive sampling and assessed via a questionnaire instrument. The findings suggest that the perceived usefulness and ease of use significantly impact Gen Z's intention to engage with the QRIS application. Further data suggest that the perceived ease of use does not have a significant impact on attitudes regarding the utilization of variables. This study investigates the application of QRIS technology as a digital payment system through the framework of the Technology Acceptance Model (TAM), focusing on individuals from Generation Z aged 18-25 in Central Java. The findings of the study reveal a favorable impact of perceived utility, perceived ease of use, and attitude towards usage on the behavioral intention regarding the QRIS application. The findings reveal a preference among Generation Z for utilizing digital payment transactions through the QRIS application. Creator An entity primarily responsible for making the resource Luthfy Purnanta Anzie1*, Gibson Manalu2, Sherly Dwi Ditzi Savitri3, Ramadhani Oktaviana Putri4, Edwin Zusrony5 Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-10 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/a5b8d5d0536d0a9f91534b513aee2919.pdf 60b17d38d38d64948bf0b6bc66e13da7 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource HUMAN RESOURCES EXPERIENCES IN HYBRID WORKING MODELS: A QUALITATIVE STUDY OF THE IMPACT ON BEHAVIOUR AND PERFORMANCE Subject The topic of the resource HR, Hybrid work model, Behavior, Performance Description An account of the resource This research aims to explore and analyze Human Resources (HR) experiences in hybrid working models and their impact on employee behavior and performance across various industry sectors. A qualitative approach was used, with in-depth interviews and focus group discussions. Data was collected from 30 participants from different industry backgrounds and analyzed using thematic analysis techniques. The results show that hybrid working models provide significant benefits in improving work-life balance, but also present challenges in communication and collaboration. Employees who adapted well to this model showed improvements in individual performance and job satisfaction. These findings have important implications for HR management and organizational policy development. Creator An entity primarily responsible for making the resource Zuki Kurniawan1* Fatin Hamamah2, Erna3, Sukama4, Eliyawati5 Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-11 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/4a732ca0019e0479726162365051ca73.pdf 7491b7e0c3c73c363fc10c33a4b18ad5 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource THE INFLUENCE OF HELPFUL BRAND ACTION ON RELATIONSHIP VALUE PERCEPTION THROUGH BEHAVIOURAL BRAND ENGAGEMENT IN GOJEK APPLICATION USERS IN SURABAYA Subject The topic of the resource Helpful brand action, behavioral brand engagement, relationship value perception Description An account of the resource Relationship value perception can be conceptualized as constructing a favorable relationship between a brand and its consumers. This is corroborated by the brand's beneficial actions, which facilitate consumer familiarity with the brand. This study aims to examine the influence of helpful brand action on relationship value perception through behavioural brand engagement in Go-Jek application users in Surabaya. A questionnaire was employed as the data collection technique, with a sample size of 350 respondents. This research utilizes a causal research design with quantitative methods. The data were analyzed using Smart PLS software. The findings indicate that helpful brand action affects behavioral brand engagement, that helpful brand action affects relationship value perception, and that behavioral brand engagement affects relationship value perception. Creator An entity primarily responsible for making the resource Dhyah Harjanti1, Alvian Daniswara Agusta Peerera2, Noerchoidah3*, Devi Rahnjen Wijayadne4 Source A related resource from which the described resource is derived https://jurnal.stie-aas.ac.id/index.php/IJEBAR Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-05 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT https://repository.horizon.ac.id/files/original/763e40c0998481e90324ce4070a796af.pdf 14689da80733a177ba93b3cfe9c56257 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Vol 8, No 4 (2024) IJEBAR, VOL. 08 ISSUE 04, DECEMBER 2024 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource DO ACCOUNTABILITY, POPULATION QUALITY, ORGANIZATIONAL SIZE, ECONOMIC GROWTH AND COVID-19, AFFECT REGIONAL INDEPENDENCE Subject The topic of the resource Regional independence, accountability, regional size, population quality, economic growth Description An account of the resource This study is a quantitative study to test whether accountability, population quality, organizational size, economic growth, and covid-19, affect regional independence. The study was conducted for the scope in Java. The data used in this study are secondary data obtained through the Central Statistics Agency. Data was taken from the Central Statistics Agency for the period 2013 to 2021. Data analysis used multiple linear regression with the STATA application. The results of the statistical test show that the accountability variable (opinion) p-value is 0.001, which means that accountability significantly affects regional independence, as well as the population quality variable indicated by the HDI. The p-value for the HDI is 0.000 which can be said that the HDI significantly affects regional independence. The same results are also shown by the variable organizational size (SIZE) which indicated by the assets owned by the regional government (ASETKAP), the p-value of the size of the regional government is 0.000. This means that the size of the government significantly affects regional independence. The variables COVID-19 (COVID) and economic growth (ADHBKAP) also have a significant positive influence. Creator An entity primarily responsible for making the resource Akhmad Priharjanto1*, Yuniarto Hadi Wibowo2, Nina Andriana3 Date A point or period of time associated with an event in the lifecycle of the resource 2024-12-04 Contributor An entity responsible for making contributions to the resource PERI IRAWAN Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource ENGLISH Type The nature or genre of the resource TEXT