2 10 11 https://repository.horizon.ac.id/files/original/2b83840bf8d21d8a7a69dfa433088258.pdf d2333b53fed9f4fd4c864f840d632f34 Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource VOL. 13 NO. 2, OKTOBER 2021 Text A resource consisting primarily of words for reading. Examples include books, letters, dissertations, poems, newspapers, articles, archives of mailing lists. Note that facsimiles or images of texts are still of the genre Text. Dublin Core The Dublin Core metadata element set is common to all Omeka records, including items, files, and collections. For more information see, http://dublincore.org/documents/dces/. Title A name given to the resource Performance Measurement ofCustomer Relationship Management(CRM) Using TheCrm ScorecardMethod inCV. Lestari Motorindo Jaya Indralaya Subject The topic of the resource Customer Relationship Management (CRM), CRM Scorecard, Performance Measurement Description An account of the resource The measurement of customer relationship management (CRM) performance is very necessary to find out how much the level of performance of CRM in the company. CV. Lestari Motorindo Jaya Indralayais a CV that is engaged in the sale of motorcycles, spare parts, and Honda motorcycle services located in Ogan Ilir Regency. The purpose of this study is to Evaluate and Also know the performance of CRM on CV. Lestari Motorindo Jaya Indralayaby using the CRM Scorecard. There are four perspectives on the CRM Scorecard method items, namely customer value, customer satisfaction, customer interaction, and customer knowledge. CRM performance measurement results in CV. Lestari Motorindo Jaya Indralayais 3,937 in the Likert scale means having good performance. The measurement results that have low values are found in the customer interaction perspective, the which is 2.75 Creator An entity primarily responsible for making the resource Risma Damayanti1, Ali Ibrahim Source A related resource from which the described resource is derived https://jsi.ejournal.unsri.ac.id/index.php/jsi/article/view/54/49 Publisher An entity responsible for making the resource available Department of Information Systems, Faculty of Computer Science, University of Sriwijaya Date A point or period of time associated with an event in the lifecycle of the resource Oktober 2021 Contributor An entity responsible for making contributions to the resource Fajar bagus W Format The file format, physical medium, or dimensions of the resource PDF Language A language of the resource English Type The nature or genre of the resource Text