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                <text>The rapid development of information technology and good technology services is an expectation for all people, organisations, institutions, and universities in order to support activities, facilitate their activities and business processes. A business organisation needs to adapt to the current development of information technology. IT service management is a method of managing information technology systems that is centred on the consumer perspective of information technology services on the company's business. Company XYZ has implemented information technology that is intended for users to be able to carry out service management activities as well as processing company administrative data. Service Operation is a lifecycle phase that includes all the day-to-day operations of IT service management. Based on the results of research on 3 processes, namely Event Management, Request Fulfilment and Problem Management, it is necessary to increase the need for adequate hardware, software and infrastructure in meeting the needs of Company XYZ in working more effectively. Then the need for proper application of SOPs and modules to employees is somewhat more efficient in using information technology.</text>
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                <text>Wiwit Gayuh Mugi Mutikno1,*, Dani Rizaldi2, Razel Syanahieskara3, Widya Dian Pratiwi4, Firman Muntaqo5,&#13;
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                <text>The SFS Law Office is one of the legal advisory offices located in Depok, West Java. As an advisory service, the data processing and management in the SFS Law office served manually so that errors and data loss often occurred. The purpose of this research is to build a website for this legal advisory office so that it can be a tool for the client to schedule meetings with lawyers. It can facilitate lawyers in managing their files and schedules so that it can help clients personally. This website is using Hypertext Preprocessor (PHP), JavaScript, and Cascading Style Sheets (CSS) with Laravel framework, Sublime Text as a text editor, and MySQL database. The method used in the research is Rapid Application Development (RAD). This website has three types of users, namely admin, member, and visitor. The black-box testing method results showed that all options and the web pages able to function as expected. We can access The SFS Law Office website at URL http://www.kantorkonsultanhukumsfs.com available in Bahasa. The assessment calculations from 37 respondents gave the percentage result of 86.76 %, which means that this website is in the "very good" category.</text>
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                <text>Dewi Agushinta R.</text>
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                <text>International community has been traditionally&#13;
focusing on physical threats to facilities and pass by the&#13;
threat of a cyber attack on a facility. All the same, due to the&#13;
growing threat posed by cyber attacks; cyber security is&#13;
becoming indispensable component of nuclear facilities and&#13;
it is setting up itself as a main concern for facility operators&#13;
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security of nuclear facilities is a considerable element, which&#13;
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impact of cyber threats to nuclear facility. It is concluded&#13;
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numerous effort taken to offset the problem. Thus, there is&#13;
a need either to design or improve available cyber threat&#13;
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                <text>The purpose of this paper is to have a clear understanding of user’s management strategies’ in an online information technologies environment. The contribution focuses on a recent exploratory study carried out with notarial e-tourism platforms for a better understanding of design evaluation and uses. The conceptual framework links various dimensions with a strategic perspective in the information science and technologies domains: online information design evaluation. We develop a conceptual model emerging from the review of existing literature. We identify that homepage construction, users’ satisfaction, Web 2.0 technologies and social media initiatives are key factors affecting positively the website design effectiveness. We stress that even though the different dimensions can be considered separately, as they have an interdependent and a positive correlation with platform performance. Research finding are used as a basis for developing prescriptive guidelines to better direct the activities for designing and developing e-commerce online platforms.</text>
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