Service Automation Implementation for Delivering CaaS at the Ministry of Finance of Indonesia
Dublin Core
Title
Service Automation Implementation for Delivering CaaS at the Ministry of Finance of Indonesia
Subject
cloud service automation; cloud service implementation; container as a service; CaaS; finite state automata
Description
Evaluation is an essential aspect of service improvement. Within the Ministry of Finance, there is an organization responsible
for providing IT services to various units and employees. One of the services offered by this organization is cloud computing,
which supports the development of information systems. However, there are several challenges related to service fulfillment.
For instance, the time required to fulfill a service is relatively long, taking two days, in contrast to public cloud providers who
can deliver their services within minutes. Additionally, there is a potential for human errors in the manual process carried out
by the Request Fulfillment Team (RFT) during service delivery. This study aims to explore the design and implementation of
automated service fulfillment for containers, transforming them into self-service products. The author employs the Finite State
Automata (FSA) model to test the input and output of the automation system using seven states and inputs. The results indicate
that the service cycle for containers when compiled and tested with FSA using predetermined inputs, can generate containers
according to user-selected specifications. As a result, the implementation of an automated and self-service model is proposed
to reduce delivery time and mitigate potential errors in the Container-as-a-Service (CaaS) offering
for providing IT services to various units and employees. One of the services offered by this organization is cloud computing,
which supports the development of information systems. However, there are several challenges related to service fulfillment.
For instance, the time required to fulfill a service is relatively long, taking two days, in contrast to public cloud providers who
can deliver their services within minutes. Additionally, there is a potential for human errors in the manual process carried out
by the Request Fulfillment Team (RFT) during service delivery. This study aims to explore the design and implementation of
automated service fulfillment for containers, transforming them into self-service products. The author employs the Finite State
Automata (FSA) model to test the input and output of the automation system using seven states and inputs. The results indicate
that the service cycle for containers when compiled and tested with FSA using predetermined inputs, can generate containers
according to user-selected specifications. As a result, the implementation of an automated and self-service model is proposed
to reduce delivery time and mitigate potential errors in the Container-as-a-Service (CaaS) offering
Creator
Achmad Farid Rusdi, Teguh Raharjo, Bob Hardian, Tiarma Simanungkalit
Source
http://jurnal.iaii.or.id
Publisher
Professional Organization Ikatan Ahli Informatika Indonesia (IAII)/Indonesian Informatics Experts Association
Date
October 2023
Contributor
Sri Wahyuni
Rights
ISSN Media Electronic: 2580-0760
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Achmad Farid Rusdi, Teguh Raharjo, Bob Hardian, Tiarma Simanungkalit, “Service Automation Implementation for Delivering CaaS at the Ministry of Finance of Indonesia,” Repository Horizon University Indonesia, accessed February 3, 2026, https://repository.horizon.ac.id/items/show/10085.