Analysis of the SaintekMu Website Quality on User Satisfaction Using the Modified System Usability Scale and Webqual 4.0 Method
Dublin Core
Title
Analysis of the SaintekMu Website Quality on User Satisfaction Using the Modified System Usability Scale and Webqual 4.0 Method
Subject
website; SaintekMu; usability; system usability scale; webqual
Description
At present, websites are a major means of finding or providing information. The Saintekmu website was created to offer topnotch service to students. One way to ensure that the website's services are appropriate and that information technology is
being used to its fullest potential is to evaluate the level of service provided and improve its quality. This study aims to compare
the results of two methods - the System Usability Scale (SUS) and Webqual - used to determine the quality and expectations of
website users. The study distributed questionnaires online using Google Forms and had a sample size of 20 students. The data
collected were analyzed using the SPSS program. Results from the SUS method indicated that the website's acceptability range
was in the Marginal category, with a score of 69.9 and a classification rating of OK. The Webqual method yielded an R Square
of 0.948, indicating that the website's usability, quality, and interaction variables had a significant effect on user satisfaction.
All WebQual 4.0 dimensions had a positive and significant effect on user satisfaction, both partially and simultaneously. This study provides Muhammadiyah Saintek University with reference material for evaluating their website in the future
being used to its fullest potential is to evaluate the level of service provided and improve its quality. This study aims to compare
the results of two methods - the System Usability Scale (SUS) and Webqual - used to determine the quality and expectations of
website users. The study distributed questionnaires online using Google Forms and had a sample size of 20 students. The data
collected were analyzed using the SPSS program. Results from the SUS method indicated that the website's acceptability range
was in the Marginal category, with a score of 69.9 and a classification rating of OK. The Webqual method yielded an R Square
of 0.948, indicating that the website's usability, quality, and interaction variables had a significant effect on user satisfaction.
All WebQual 4.0 dimensions had a positive and significant effect on user satisfaction, both partially and simultaneously. This study provides Muhammadiyah Saintek University with reference material for evaluating their website in the future
Creator
Fitrah Juliansyah, Abdul Fadlil, Rusydi Umar
Source
http://jurnal.iaii.or.id
Publisher
Professional Organization Ikatan Ahli Informatika Indonesia (IAII)/Indonesian Informatics Experts Association
Date
December 2023
Contributor
Sri Wahyuni
Rights
ISSN Media Electronic: 2580-0760
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Fitrah Juliansyah, Abdul Fadlil, Rusydi Umar, “Analysis of the SaintekMu Website Quality on User Satisfaction Using the Modified System Usability Scale and Webqual 4.0 Method,” Repository Horizon University Indonesia, accessed January 11, 2026, https://repository.horizon.ac.id/items/show/10148.