Analysis of hospital management
information system satisfaction using
the end-user computing satisfaction
method: A cross-sectional study
Dublin Core
Title
Analysis of hospital management
information system satisfaction using
the end-user computing satisfaction
method: A cross-sectional study
information system satisfaction using
the end-user computing satisfaction
method: A cross-sectional study
Subject
hospital; information; management; satisfaction
Description
The completeness of patient information can help improve
the patient service process. However, the application of the hospital
management information systems (HMIS) is experiencing obstacles that
affect user satisfaction. The end-user computing satisfaction (EUCS) method
was developed for improvement of HMIS in accordance with the needs of
user in the field of medical records.
Purpose: To analyze the correlation satisfaction of HMIS and EUCS in
hospital setting.
Methods: Quantitative descriptive design with a cross-sectional approach
was conducted among 105 healthcare providers at Graha Sehat Medika
Hospital from June to July 2022. The EUCS questionnaires related to
aspects of content, accuracy, format, timeliness, and ease of use were used
to measure user satisfaction of HMIS. A Pearson Product Moment was
used to analyze the correlation between HMIS and EUCS user satisfaction.
Results: There was significant correlation between satisfaction of HMIS and
components of EUCS (p= 0.001), including content (r= 0.705), accuracy (r=
0.651), format (r=0.538), timeliness (r= 0.706), and ease of use (r= 0.875).
Furthermore, there were differences between ease to use of EUCS method
and attending a computer course (10.93±2.66; p= 0.022) and gender
(10.74±2.58; p= 0.007) of healthcare providers.
Conclusion: The EUCS method is important for improving HMIS satisfaction.
Therefore, training and socialization of EUCS should improve to maintain
ease of use of computers to increase satisfaction of management systems
in hospitals.
the patient service process. However, the application of the hospital
management information systems (HMIS) is experiencing obstacles that
affect user satisfaction. The end-user computing satisfaction (EUCS) method
was developed for improvement of HMIS in accordance with the needs of
user in the field of medical records.
Purpose: To analyze the correlation satisfaction of HMIS and EUCS in
hospital setting.
Methods: Quantitative descriptive design with a cross-sectional approach
was conducted among 105 healthcare providers at Graha Sehat Medika
Hospital from June to July 2022. The EUCS questionnaires related to
aspects of content, accuracy, format, timeliness, and ease of use were used
to measure user satisfaction of HMIS. A Pearson Product Moment was
used to analyze the correlation between HMIS and EUCS user satisfaction.
Results: There was significant correlation between satisfaction of HMIS and
components of EUCS (p= 0.001), including content (r= 0.705), accuracy (r=
0.651), format (r=0.538), timeliness (r= 0.706), and ease of use (r= 0.875).
Furthermore, there were differences between ease to use of EUCS method
and attending a computer course (10.93±2.66; p= 0.022) and gender
(10.74±2.58; p= 0.007) of healthcare providers.
Conclusion: The EUCS method is important for improving HMIS satisfaction.
Therefore, training and socialization of EUCS should improve to maintain
ease of use of computers to increase satisfaction of management systems
in hospitals.
Creator
Nindy Shara Meiyana1, Tantut Susanto*2 , Dewi Rokhmah3 , Rismawan
Adi Yunanto4 , Ira Rahmawati5 , Sri Hernawati6
Adi Yunanto4 , Ira Rahmawati5 , Sri Hernawati6
Source
http://jkp.fkep.unpad.ac.id/index.
php/jkp
php/jkp
Date
April 27, 2023
Contributor
PERI IRAWAN
Format
PDF
Language
ENGLISH
Type
TEXT
Files
Collection
Citation
Nindy Shara Meiyana1, Tantut Susanto*2 , Dewi Rokhmah3 , Rismawan
Adi Yunanto4 , Ira Rahmawati5 , Sri Hernawati6, “Analysis of hospital management
information system satisfaction using
the end-user computing satisfaction
method: A cross-sectional study,” Repository Horizon University Indonesia, accessed February 10, 2026, https://repository.horizon.ac.id/items/show/10611.
information system satisfaction using
the end-user computing satisfaction
method: A cross-sectional study,” Repository Horizon University Indonesia, accessed February 10, 2026, https://repository.horizon.ac.id/items/show/10611.