The Effective Communication using SBAR (Situation, Background, Assessment, Recommendation) of Patient Handover in Inpatient Installation
Dublin Core
Title
The Effective Communication using SBAR (Situation, Background, Assessment, Recommendation) of Patient Handover in Inpatient Installation
Subject
effective Communication, SBAR communication, hospital, inpatient installation
Description
The quality of nursing services is the main indicator of the quality of health services and is one of the
determining factors for the image of health service institutions in the eyes of the community. The quality of
nursing services has a relationship with patient safety. The relationship can influence the behavior of the person
in doing something including the implementation of nursing and patient safety in communicating effectively; one
of them is when the nurse does the handover. This study aims to evaluate the ability of nurses to carry out effective
communication using the SBAR (Situation, Background, Assessment, Recommendation) method in Inpatient
Installations in special hospitals. For this research can be done based on EC no. IP.03.01/D.XXV.2.3/8487/2024.
The research method used was observation and questionnaires covering SBAR items, with selected respondents
based on the criteria: age, education, and working period. Sixty-one nurses were taken as a sample. The results of
the analysis indicated that the nurses' communication skills in the category were very good, with the highest
scores in the aspects of Situation (97%) and Background (96%), while Assessment (75%) and
Recommendation (95%) indicated an opportunity for improvement. The study also found that effective
communication is critical for patient safety, with potential for improvement through additional training and
interdisciplinary collaboration. These findings assert the importance of applying the SBAR method to improve communication within the medical team, which in turn can contribute to the improvement of patient safety and satisfaction.
determining factors for the image of health service institutions in the eyes of the community. The quality of
nursing services has a relationship with patient safety. The relationship can influence the behavior of the person
in doing something including the implementation of nursing and patient safety in communicating effectively; one
of them is when the nurse does the handover. This study aims to evaluate the ability of nurses to carry out effective
communication using the SBAR (Situation, Background, Assessment, Recommendation) method in Inpatient
Installations in special hospitals. For this research can be done based on EC no. IP.03.01/D.XXV.2.3/8487/2024.
The research method used was observation and questionnaires covering SBAR items, with selected respondents
based on the criteria: age, education, and working period. Sixty-one nurses were taken as a sample. The results of
the analysis indicated that the nurses' communication skills in the category were very good, with the highest
scores in the aspects of Situation (97%) and Background (96%), while Assessment (75%) and
Recommendation (95%) indicated an opportunity for improvement. The study also found that effective
communication is critical for patient safety, with potential for improvement through additional training and
interdisciplinary collaboration. These findings assert the importance of applying the SBAR method to improve communication within the medical team, which in turn can contribute to the improvement of patient safety and satisfaction.
Creator
Roossy Irawati, Arif Widodo, Vinami Yulian
Source
https://doi.org/10.23917/bik.v18i1.6967
Publisher
Universitas Muhammadiyah Surakarta
Date
2025
Contributor
Sri Wahyuni
Rights
p-ISSN: 1979-2697
e-ISSN: 2721-1797
e-ISSN: 2721-1797
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Roossy Irawati, Arif Widodo, Vinami Yulian, “The Effective Communication using SBAR (Situation, Background, Assessment, Recommendation) of Patient Handover in Inpatient Installation,” Repository Horizon University Indonesia, accessed February 12, 2026, https://repository.horizon.ac.id/items/show/10796.