The development of an islamic nursing care model to improve patient satisfaction

The development of an islamic nursing care model to improve patient satisfaction

nurse, islamic nursing care, model, patient satisfaction, spiritual

Introduction: Nurses are the determinants of patient satisfaction because the majority of actions involve nurses
and provide holistic nursing care consisting of spirituality. Spirituality is an important key because it is one of the
strong factors in assisting healing and recovery of the patient himself. Spirituality can be fulfilled through Islamic
nursing care. This study aimed to the development of an Islamic nursing care model to improve patient satisfaction.
Methods: Cross-sectional design random sampling technique on 134 respondents, consisting of patients and nurses
in the surgical inpatient room, internal medicine inpatient room, and postpartum and gynecology inpatient rooms,
using simple random techniques. The variables of this study were the nursing factors, Islamic nursing care, and patient
satisfaction and were collected using questionnaire. The data were collected using questionnaire in December 2021
at Islamic Hospital, Indonesia, and processed using a Smart Partial Least Squares (SmartPLS) analysis and Sommers'
correlation test.
Results: The Sommers' test results show significant relationship between nursing factor (nurse knowledge, nurse’s
attitude, nurse competence, nurse personality) and patient satisfaction; nurse knowledge (p=0.000); nurse attitude
(p=0.000); nurse competence (p=0.000); nurse personality (p=0.000; α<0.05). SmartPLS test results show the nurse
factor with Islamic nursing care has a strong significant influence (p value 0.000; β value 0.539; t value> 1.96). Then
for Islamic nursing care with patient satisfaction, it has a very strong significant effect (p value 0.000; β value 0.753; t
value> 1.96).
Conclusions: Islamic nursing care as a mediator of nurse factors with patient satisfaction can be described in this
study model because Islamic nursing care is a real form of care by nurses that is felt by the patient and the application
of Islamic values so that the form of nursing care makes patients feel satisfied. This model is a new breakthrough for
the world of nursing and hospitals in improving the quality of nursing care.

Iwan Ardian1

* , Nursalam Nursalam1

, Ahsan Ahsan2

, Nutrisia Nu’im Haiya3

, and Intan

Rismatul Azizah1

http://dx.doi.org/10.20473/jn.v19i1.50026

14 October 2023

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