Barriers and enablers to the implementation of person-centred care in an Indonesian hospital: a qualitative study
Dublin Core
Title
Barriers and enablers to the implementation of person-centred care in an Indonesian hospital: a qualitative study
Subject
barriers, enablers, Indonesia, nursing, person-centred care
Description
Introduction: Person-centred care (PCC) is increasingly considered as one of the criteria standards for delivering
healthcare in hospitals. Registered nurses are increasingly expected to provide PCC in daily practice. However,
although the hospital commits to enhancing and improving PCC, implementing this approach into practice has faced
barriers and enablers. As the implementation of PCC is still at an early stage of development, it is well-recognised that
the need to identify barriers and enablers is essential. This study aims to explore these barriers and enablers to
implementing PCC in Indonesian hospitals.
Methods: This study employed a qualitative exploratory study conducted from July 2023 to September 2023 at a
public hospital in Pekanbaru, Riau Province. It applied semi-structured interviews to collect data on barriers and
enablers to implement PCC from 2 managers and 12 nurses from the medical ward. All participants were selected
using a purposive sampling technique. Data collected from interviews were transcribed and then thematically
analysed.
Results: Three barriers-related themes emerged, namely time constraints and workload, lack of resources, and
communication challenges. Furthermore, three enablers themes also emerged, including leadership, commitment,
and sufficient monitoring and supervision.
Conclusions: The study results lead hospital managers and policymakers to overcome existing barriers using
adaptive planning and strategies and to improve enablers with well-trained professionals and strong leadership to
deliver a PCC approach into practice. The implications to practice are that healthcare organisations must continue
their support to decrease the barriers and optimise professional care in healthcare facilities to improve healthcare
services.
healthcare in hospitals. Registered nurses are increasingly expected to provide PCC in daily practice. However,
although the hospital commits to enhancing and improving PCC, implementing this approach into practice has faced
barriers and enablers. As the implementation of PCC is still at an early stage of development, it is well-recognised that
the need to identify barriers and enablers is essential. This study aims to explore these barriers and enablers to
implementing PCC in Indonesian hospitals.
Methods: This study employed a qualitative exploratory study conducted from July 2023 to September 2023 at a
public hospital in Pekanbaru, Riau Province. It applied semi-structured interviews to collect data on barriers and
enablers to implement PCC from 2 managers and 12 nurses from the medical ward. All participants were selected
using a purposive sampling technique. Data collected from interviews were transcribed and then thematically
analysed.
Results: Three barriers-related themes emerged, namely time constraints and workload, lack of resources, and
communication challenges. Furthermore, three enablers themes also emerged, including leadership, commitment,
and sufficient monitoring and supervision.
Conclusions: The study results lead hospital managers and policymakers to overcome existing barriers using
adaptive planning and strategies and to improve enablers with well-trained professionals and strong leadership to
deliver a PCC approach into practice. The implications to practice are that healthcare organisations must continue
their support to decrease the barriers and optimise professional care in healthcare facilities to improve healthcare
services.
Creator
Wan Nishfa Dewi1
* , and Elda Nazriati2
* , and Elda Nazriati2
Source
http://dx.doi.org/10.20473/jn.v19i4.55840
Date
5 November 2024
Contributor
PERI IRAWAN
Format
PDF
Language
ENGLISH
Type
TEXT
Files
Collection
Citation
Wan Nishfa Dewi1
* , and Elda Nazriati2, “Barriers and enablers to the implementation of person-centred care in an Indonesian hospital: a qualitative study,” Repository Horizon University Indonesia, accessed February 22, 2026, https://repository.horizon.ac.id/items/show/11097.