Using bedside whiteboard to improve patient-centered care for hospitalized patients in a resource-limited setting: A quality improvement report (CARE DELIVERY AND PRACTICE IMPROVEMENT)
Dublin Core
Title
Using bedside whiteboard to improve patient-centered care for hospitalized patients in a resource-limited setting: A quality improvement report (CARE DELIVERY AND PRACTICE IMPROVEMENT)
Subject
Quality improvement report, whiteboard, patient-centered care
Description
Background In our assessment, hospitalized patients have difficulty of identifying their assigned health-care providers because of frequent
rotation of physicians, residents, and interns in a teaching hospital like Tikur Anbessa Specialized Hospital. In addition, patients are not routinely
communicated about their daily plan of care and estimated date of discharge. As a solution to these problems, bedside whiteboards could be
used with an ultimate goal of improving patient-centered care.
Methods Pre-intervention survey was conducted on patients from selected medical wards of the hospital over 3 months (N = 52). Whiteboards
were then used on newly admitted patients in the same medical wards, and a post-intervention survey was conducted on these patients over 3
months (N = 47). Responses to the Stanford’s Quality Improvement Team patients’ knowledge assessment and Press Ganey patient satisfaction
questionnaires were used as the outcome measures. A pre-/post-intervention study design was used, and all statistical analyses were performed
using SPSS Statistical Software 25.
Results Most patients were literate, and use of whiteboards significantly increased the proportion of patients who knew their attending doctors
and nurses (P < 0.001), daily plans of investigations and treatment options (P < 0.001), and their estimated discharge date (P < 0.001). Patients
were also more satisfied with their treatment in all satisfaction assessment questionnaires with significantly higher mean Likert scores in the
intervention group compared to the non-intervention group (P ≤ 0.001).
Conclusion The findings of this quality improvement project show that bedside whiteboards are effective tools to improve patients’ awareness
of their care team, daily care plans, and estimated date of discharge and increase their satisfaction.
rotation of physicians, residents, and interns in a teaching hospital like Tikur Anbessa Specialized Hospital. In addition, patients are not routinely
communicated about their daily plan of care and estimated date of discharge. As a solution to these problems, bedside whiteboards could be
used with an ultimate goal of improving patient-centered care.
Methods Pre-intervention survey was conducted on patients from selected medical wards of the hospital over 3 months (N = 52). Whiteboards
were then used on newly admitted patients in the same medical wards, and a post-intervention survey was conducted on these patients over 3
months (N = 47). Responses to the Stanford’s Quality Improvement Team patients’ knowledge assessment and Press Ganey patient satisfaction
questionnaires were used as the outcome measures. A pre-/post-intervention study design was used, and all statistical analyses were performed
using SPSS Statistical Software 25.
Results Most patients were literate, and use of whiteboards significantly increased the proportion of patients who knew their attending doctors
and nurses (P < 0.001), daily plans of investigations and treatment options (P < 0.001), and their estimated discharge date (P < 0.001). Patients
were also more satisfied with their treatment in all satisfaction assessment questionnaires with significantly higher mean Likert scores in the
intervention group compared to the non-intervention group (P ≤ 0.001).
Conclusion The findings of this quality improvement project show that bedside whiteboards are effective tools to improve patients’ awareness
of their care team, daily care plans, and estimated date of discharge and increase their satisfaction.
Creator
Gashaw Solela and Addisu Melkie
Source
DOI:https://doi.org/10.1093/ijcoms/lyad007
Publisher
Oxford University Press
Date
3 June 2023
Contributor
Sri Wahyuni
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Gashaw Solela and Addisu Melkie, “Using bedside whiteboard to improve patient-centered care for hospitalized patients in a resource-limited setting: A quality improvement report (CARE DELIVERY AND PRACTICE IMPROVEMENT),” Repository Horizon University Indonesia, accessed February 21, 2026, https://repository.horizon.ac.id/items/show/11198.