The Association of Nurse Burnout with Patient Satisfaction from Nurse Perspective Mediated by Nurse Job Satisfaction and Caring Behavior
Dublin Core
Title
The Association of Nurse Burnout with Patient Satisfaction from Nurse Perspective Mediated by Nurse Job Satisfaction and Caring Behavior
Subject
Caring behavior; COVID-19; job satisfaction; nurse burnout;
patient satisfaction
patient satisfaction
Description
Background: The COVID-19 pandemic represents a substantial threat to world
health, economic stability, and civilization in general. In the COVID-19 era, health
workers, particularly frontline nurses, face increasing pressure which further affects
patient satisfaction. However, empirical studies that connected burnout, job
satisfaction, and caring behavior toward patient satisfaction from the nurses’ point
of view are still scarce.
Purpose: This study aimed to explore the relationship between nurse burnout with
patient satisfaction mediated by work satisfaction and nurse caring behavior at a
private COVID-19 referral hospital from the nurses’ perspective.
Methods: A quantitative survey with a cross-sectional approach was conducted
from March to April 2021 to test the framework on the population obtained from
full-time nurses who worked at a private COVID-19 referral hospital in Manado,
North Sulawesi, Indonesia. The researcher analyzed the empirical data generated
from purposive sampling resulting in 170 eligible respondents. Data were collected
through a self-completed online questionnaire with the Likert scale. The data
analysis deployed the PLS-SEM approach.
Results: The findings indicate that nurse burnout is associated significantly
(p<0.05 and CI 95%) with the delivery of patient satisfaction from the nurses’
perspective, mediated by job satisfaction and nurses’ caring behavior. The
mediation relationship was found with =0.021, while the direct relation from
caring behavior to patient satisfaction was =0.277 and from job satisfaction was
=0.582. The proposed model demonstrated adequate prediction of patient
satisfaction as the dependent variable (R2=0.633).
Conclusion: This study concluded that nurse burnout which consists of three
dimensions mediated by job satisfaction and caring behavior had an association
with patient satisfaction. Increased burnout will result in decreased job satisfaction
and caring behavior. This study provides suggestions to the hospital manager to
improve the quality of care by understanding nurse burnout and preventing it.
health, economic stability, and civilization in general. In the COVID-19 era, health
workers, particularly frontline nurses, face increasing pressure which further affects
patient satisfaction. However, empirical studies that connected burnout, job
satisfaction, and caring behavior toward patient satisfaction from the nurses’ point
of view are still scarce.
Purpose: This study aimed to explore the relationship between nurse burnout with
patient satisfaction mediated by work satisfaction and nurse caring behavior at a
private COVID-19 referral hospital from the nurses’ perspective.
Methods: A quantitative survey with a cross-sectional approach was conducted
from March to April 2021 to test the framework on the population obtained from
full-time nurses who worked at a private COVID-19 referral hospital in Manado,
North Sulawesi, Indonesia. The researcher analyzed the empirical data generated
from purposive sampling resulting in 170 eligible respondents. Data were collected
through a self-completed online questionnaire with the Likert scale. The data
analysis deployed the PLS-SEM approach.
Results: The findings indicate that nurse burnout is associated significantly
(p<0.05 and CI 95%) with the delivery of patient satisfaction from the nurses’
perspective, mediated by job satisfaction and nurses’ caring behavior. The
mediation relationship was found with =0.021, while the direct relation from
caring behavior to patient satisfaction was =0.277 and from job satisfaction was
=0.582. The proposed model demonstrated adequate prediction of patient
satisfaction as the dependent variable (R2=0.633).
Conclusion: This study concluded that nurse burnout which consists of three
dimensions mediated by job satisfaction and caring behavior had an association
with patient satisfaction. Increased burnout will result in decreased job satisfaction
and caring behavior. This study provides suggestions to the hospital manager to
improve the quality of care by understanding nurse burnout and preventing it.
Creator
Ferdi Antonio1
, Andy Andy2, Jevany M. Claudia Moksidy1
, Andy Andy2, Jevany M. Claudia Moksidy1
Source
https://doi.org/10.14710/nmjn.v14i1.54040
Date
22 April 2024
Contributor
PERI IRAWAN
Format
PDF
Language
ENGLISH
Type
TEXT
Files
Collection
Citation
Ferdi Antonio1
, Andy Andy2, Jevany M. Claudia Moksidy1, “The Association of Nurse Burnout with Patient Satisfaction from Nurse Perspective Mediated by Nurse Job Satisfaction and Caring Behavior,” Repository Horizon University Indonesia, accessed February 21, 2026, https://repository.horizon.ac.id/items/show/11220.