Analytical study to assess the impact of health service quality on patient satisfaction in Hamad Medical Corporation Hospitals in Qatar: using SERVQUAL (ORIGINAL ARTICLE)
Dublin Core
Title
Analytical study to assess the impact of health service quality on patient satisfaction in Hamad Medical Corporation Hospitals in Qatar: using SERVQUAL (ORIGINAL ARTICLE)
Subject
service quality, SERVQUAL, patient satisfaction
Description
Objective: The study aims to assess the impact of the five dimensions of service quality on patient satisfaction and determine which dimension
has the greatest impact on patient satisfaction. We can judge service quality through the delivery of excellent services concerning patients’
expectations. Consequently, we can define it as the difference between the patient’s expectations and experiences (patient views, subjectively).
has the greatest impact on patient satisfaction. We can judge service quality through the delivery of excellent services concerning patients’
expectations. Consequently, we can define it as the difference between the patient’s expectations and experiences (patient views, subjectively).
Creator
Saddam Alrwashdh and Moza Alishaq
Source
DOI:https://doi.org/10.1093/ijcoms/lyad016
Publisher
Oxford University Press
Date
25 November 2023
Contributor
Sri Wahyuni
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Saddam Alrwashdh and Moza Alishaq, “Analytical study to assess the impact of health service quality on patient satisfaction in Hamad Medical Corporation Hospitals in Qatar: using SERVQUAL (ORIGINAL ARTICLE),” Repository Horizon University Indonesia, accessed February 21, 2026, https://repository.horizon.ac.id/items/show/11248.