Safety culture in focus: review of patient safety culture survey results in Primary Health Care Corporation Qatar (ORIGINAL ARTICLE)

Safety culture in focus: review of patient safety culture survey results in Primary Health Care Corporation Qatar (ORIGINAL ARTICLE)

Patient safety culture, patient safety, no-blame culture

patient health outcomes. Evaluating the patient safety culture enables the health care organizations to gain insights into how their internal
system’s structure and processes impact the patient’s overall well-being. In this paper, the Hospital Survey On Patient Safety (HSOPS) that is
adopted from Agency for Healthcare Research and Quality (AHRQ) was used to examine the patient safety culture in the Primary Health Care
Corporation in Qatar (PHCC), allowing for a better understanding of areas of strength and areas that require improvements.
Objectives: The aim of this study is to identify factors that contribute to a positive patient safety culture within PHCC Qatar utilizing the AHRQ
HSOPS. Additionally, the study explores the barriers to enhancing the culture through qualitative data and evaluate its impact on health outcomes
and care quality.
Method: The study aimed at comparing the organization’s safety culture in 2021 and its improvement in 2023. The survey was disseminated
into 28 primary health centers with different sizes and patient volumes. The survey was sent electronically to all PHCC staff, allowing for better
convenience and higher response rate.
Results: The results of this survey revealed numerous areas of strength, including teamwork across departments, error reporting, management
support, communication error, non-punitive response to errors and staffing. On the other side, survey composites such as continuous learning
and teamwork within department were identified as areas for improvement.
Conclusion: By allowing for better insights into the culture of safety and identifying areas of strength and weaknesses, PHCC can make informed
decisions and implement effective interventions. This will support in enhancing the health and wellbeing of Qatar’s population that aligns with
the national health strategies, which improves the overall health care in the region.

Reem AlAbdulmalik, Nawal Khattabi, Reena Francis, Divya Manoharan, Amal Al-Ali, Mariam Abdulmalik

DOI:https://doi.org/10.1093/ijcoms/lyae003

Oxford University Press

21 October 2024

Sri Wahyuni

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