Introducing optimal performance scenario for an Urban Comprehensive Health Center affiliated with Primary Healthcare Network in Iran (ORIGINAL ARTICLE)
Dublin Core
Title
Introducing optimal performance scenario for an Urban Comprehensive Health Center affiliated with Primary Healthcare Network in Iran (ORIGINAL ARTICLE)
Subject
UCHC, simulation, scenario, optimal performance, Iran
Description
Background: The Urban Comprehensive Health Center (UCHC) is a vital institution that offers healthcare services to the people residing in cities
in Iran, and its efficient functioning is critical.
Objectives: This study aimed to introduce optimal performance scenarios for a UCHC using a new methodology to help managers make more
efficient decisions.
Methods: This empirical study was conducted in 2021 at a UCHC in the south of Tehran City, Iran. The study comprised five phases: collecting
information about the center, recording the number of patients and the time taken to provide services, analyzing the current state of the center,
creating scenarios, and comparing scenarios to identify the best solution. We used Arena21 software to generate scenarios and quantitative
criteria, the nominal group technique to analyze proposed decisions, and qualitative criteria and expert choice.
Results: We extracted three scenarios. The changes in quantitative criteria in the third scenario compared to the current situation were patients
entered (94% increase), patients served (137% increase), patients’ waiting time (−107% decrease), and employee productivity rate (3%
increase). Qualitative criteria were presented to validate the scenarios. The scores for the quantitative criteria for the current situation and
the first, second, and third scenarios were 111, 141, 347, and 401, respectively. For the qualitative criteria, the scores were 116, 208, 216, and
458, respectively.
Conclusions: The third scenario was the optimal performance scenario. We recommend using simulation tools, extracting decision methods
and proposed scenarios, validating scenarios, and making decisions about them for other UCHCs.
in Iran, and its efficient functioning is critical.
Objectives: This study aimed to introduce optimal performance scenarios for a UCHC using a new methodology to help managers make more
efficient decisions.
Methods: This empirical study was conducted in 2021 at a UCHC in the south of Tehran City, Iran. The study comprised five phases: collecting
information about the center, recording the number of patients and the time taken to provide services, analyzing the current state of the center,
creating scenarios, and comparing scenarios to identify the best solution. We used Arena21 software to generate scenarios and quantitative
criteria, the nominal group technique to analyze proposed decisions, and qualitative criteria and expert choice.
Results: We extracted three scenarios. The changes in quantitative criteria in the third scenario compared to the current situation were patients
entered (94% increase), patients served (137% increase), patients’ waiting time (−107% decrease), and employee productivity rate (3%
increase). Qualitative criteria were presented to validate the scenarios. The scores for the quantitative criteria for the current situation and
the first, second, and third scenarios were 111, 141, 347, and 401, respectively. For the qualitative criteria, the scores were 116, 208, 216, and
458, respectively.
Conclusions: The third scenario was the optimal performance scenario. We recommend using simulation tools, extracting decision methods
and proposed scenarios, validating scenarios, and making decisions about them for other UCHCs.
Creator
Seyed Hadi Hosseini, AmirhosseinTakian, Ahad Bakhtiari, Batool Ahmadi, Mohammad Amerzadeh, Leila Keikavoosi Arani
Source
DOI:https://doi.org/10.1093/ijcoms/lyaf002
Publisher
Oxford University Press
Date
14 February 2025
Contributor
Sri Wahyuni
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Seyed Hadi Hosseini, AmirhosseinTakian, Ahad Bakhtiari, Batool Ahmadi, Mohammad Amerzadeh, Leila Keikavoosi Arani, “Introducing optimal performance scenario for an Urban Comprehensive Health Center affiliated with Primary Healthcare Network in Iran (ORIGINAL ARTICLE),” Repository Horizon University Indonesia, accessed February 21, 2026, https://repository.horizon.ac.id/items/show/11296.