An Analysis on Nurse Knowledge and Attitude on Pre-Hospital Ambulance Service Satisfaction in Bali, Indonesia
Dublin Core
Title
An Analysis on Nurse Knowledge and Attitude on Pre-Hospital Ambulance Service Satisfaction in Bali, Indonesia
Subject
pre-hospital,
ambulance, patient
satisfaction, nurse
ambulance, patient
satisfaction, nurse
Description
Introduction: The ambulance service quality has a great impact on well-
being and survival of emergency patients. The patient satisfaction was one
of main metrics to assess ambulance service and an indicator of quality to
manage pre-hospital emergency service. This research was aimed to
analyze the correlation between nurse knowledge and attitude and
satisfaction of pre-hospital ambulance service in Bali, Indonesia.
Methods: This research exerted correlative analytic method and cross-
sectional approach. Moreover, this research involved as many as 271
respondents who were consisted of 127 nurses and 144 patients. The
cluster sampling technique was used to select the research respondents.
Results: The analysis result of Spearman’s rank test referred the knowledge
(p = 0,001; r = 0,269) and attitude (p = 0,000; r = 0,307) significantly have
a positive relation to the pre-hospital ambulance service satisfaction in
Bali.
Conclusion: The result of multiple linear regression test referred that the
nurse attitude was a dominant factor which related to the pre-hospital
ambulance service satisfaction in Bali. Therefore, it needed to conduct a
periodical formal training in order to increase the quality of ambulance
nurse service which could affect the increase of pre-hospital ambulance
service satisfaction in Bali, Indonesia.
being and survival of emergency patients. The patient satisfaction was one
of main metrics to assess ambulance service and an indicator of quality to
manage pre-hospital emergency service. This research was aimed to
analyze the correlation between nurse knowledge and attitude and
satisfaction of pre-hospital ambulance service in Bali, Indonesia.
Methods: This research exerted correlative analytic method and cross-
sectional approach. Moreover, this research involved as many as 271
respondents who were consisted of 127 nurses and 144 patients. The
cluster sampling technique was used to select the research respondents.
Results: The analysis result of Spearman’s rank test referred the knowledge
(p = 0,001; r = 0,269) and attitude (p = 0,000; r = 0,307) significantly have
a positive relation to the pre-hospital ambulance service satisfaction in
Bali.
Conclusion: The result of multiple linear regression test referred that the
nurse attitude was a dominant factor which related to the pre-hospital
ambulance service satisfaction in Bali. Therefore, it needed to conduct a
periodical formal training in order to increase the quality of ambulance
nurse service which could affect the increase of pre-hospital ambulance
service satisfaction in Bali, Indonesia.
Creator
I Wayan Edi Sanjana1*
, Titin Andri Wihastuti2, & Nurul Muslihah2
, Titin Andri Wihastuti2, & Nurul Muslihah2
Source
https://doi.org/10.37363/bnr.2022.33153
Date
28 November 2022
Contributor
peri irawan
Format
pdf
Language
english
Type
text
Files
Collection
Citation
I Wayan Edi Sanjana1*
, Titin Andri Wihastuti2, & Nurul Muslihah2, “An Analysis on Nurse Knowledge and Attitude on Pre-Hospital Ambulance Service Satisfaction in Bali, Indonesia,” Repository Horizon University Indonesia, accessed April 11, 2026, https://repository.horizon.ac.id/items/show/11432.