Ethnocaring Model in Predicting Patient Satisfaction: How Powerful Is It?

Ethnocaring Model in Predicting Patient Satisfaction: How Powerful Is It?

culturally based
caring, patient
satisfaction,
transcultural
nursing

Introduction: Caring is the most important to get patient satisfaction.
However, currently caring is only considered as empathy without regard
to the patient's cultural background. This study aims to investigate patient
satisfaction regarding nursing services in a multicultural area by using the
ethnocaring model as a predictor.
Methods: A cross-sectional study was conducted on patients in a nursing
service in Subang District (n = 135 using consecutive sampling).
Maintaining beliefs (MB), culture care preservation (CP), knowing (KN),
being with (BW), negotiating (NE), doing for (DF), enabling (EN), and
restructuring (RE) are used as independent variables, and patient
satisfaction (PS) as the dependent variable. The instrument used was
developed in accordance with ethnocaring model and PSQ-18. Multiple
linear regression was used to analyze the ability of the ethnocaring model
as a predictor of patient satisfaction.
Results: The results showed that patient satisfaction had a mean score of
14.42 (score interval = 0-18). The following are the p-values for each
variable: MB (0.021); CP (0.032); KN (0.015); BW (0.038); NE (0.026); DF
(0.033); EN (0.043); and RE (0.034); they can all significantly predict PS
with R-Square = 0.815.
Conclusion: The strength of the ethnocaring model in predicting patient
satisfaction was 81.5%. The construct of ethnocaring model could help
nurses in understanding patient satisfaction.

Novian Mahayu Adiutama1* & Wardah Fauziah1

https://doi.org/10.37363/bnr.2022.33175

28 November 2022

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