Analysis of Nurse Performance in Improving the Quality of Hospital Services
Dublin Core
Title
Analysis of Nurse Performance in Improving the Quality of Hospital Services
Subject
nurse performance, service quality, nursing service
Description
Introduction: Nurse performance is one measure of the quality of services
provided in hospitals which will indirectly influence patient satisfaction.
This study aims to analyze the performance of nurses in providing nursing
care and to determine the relationship between nurse performance and
service quality.
Methods: The research design used was a descriptive correlation to
determine the relationship between nurse performance and service
quality. The research instrument uses a questionnaire given via Google
Forms with two answer choices, yes and no. The sample was calculated
using Slovin’s formula so that a sample size of 130 people was obtained
plus a 10% chance of dropping out, resulting in 143 people from 193
nurses as a population.
Results: The research results showed that good nurse performance can
provide good quality service, namely 130 people (91%). Meanwhile, poor
nurse performance will result in poor service quality, namely 7 people
(4.9%). The statistical test results using the Chi-square test were p=0.003.
Conclusion: There is a relationship between nurse performance and service
quality. Performance is one indicator of the quality of service in a hospital.
provided in hospitals which will indirectly influence patient satisfaction.
This study aims to analyze the performance of nurses in providing nursing
care and to determine the relationship between nurse performance and
service quality.
Methods: The research design used was a descriptive correlation to
determine the relationship between nurse performance and service
quality. The research instrument uses a questionnaire given via Google
Forms with two answer choices, yes and no. The sample was calculated
using Slovin’s formula so that a sample size of 130 people was obtained
plus a 10% chance of dropping out, resulting in 143 people from 193
nurses as a population.
Results: The research results showed that good nurse performance can
provide good quality service, namely 130 people (91%). Meanwhile, poor
nurse performance will result in poor service quality, namely 7 people
(4.9%). The statistical test results using the Chi-square test were p=0.003.
Conclusion: There is a relationship between nurse performance and service
quality. Performance is one indicator of the quality of service in a hospital.
Creator
Luh Gde Nita Sri Wahyuningsih1*
, NLP Dina Susanti1, & I Made Rai Mahardika2
, NLP Dina Susanti1, & I Made Rai Mahardika2
Source
https://doi.org/10.37363/bnr.2024.51341
Date
29 January 2024
Contributor
peri irawan
Format
pdf
Language
english
Type
text
Files
Collection
Citation
Luh Gde Nita Sri Wahyuningsih1*
, NLP Dina Susanti1, & I Made Rai Mahardika2, “Analysis of Nurse Performance in Improving the Quality of Hospital Services,” Repository Horizon University Indonesia, accessed April 25, 2026, https://repository.horizon.ac.id/items/show/11653.