BPJS Patient’s Satisfaction towards Waiting Time of Administrative and Pharmacy Services
Dublin Core
Title
BPJS Patient’s Satisfaction towards Waiting Time of Administrative and Pharmacy Services
Subject
administration
services, patient
satisfaction, health
services, pharmacy
services, patient
satisfaction, health
services, pharmacy
Description
Introduction: The waiting time for services is one of the aspects that is
thought to affect patient satisfaction. In many hospitals, patients frequently
complain about the length of the wait for services. The study aims to
explore BPJS patients’ satisfaction with the waiting time of administrative
and pharmacy services.
Methods: The literature review was to examine the results of previous
research in published articles. Articles were carried out via PubMed,
Science Direct, and Google Scholar using the keywords using keyword
were “BPJS patient’s satisfaction”, “administrative services”, and “waiting
time pharmacy”. The inclusion criteria of this study were BPJS patients’
satisfaction, published articles in Bahasa or English, and full-text access.
The study only focused on administrative services and waiting time
pharmacy, all of the studies involved other conditions that were removed.
Data were extracted and recorded using a table consisting of author names,
years, methods, instruments, and findings, including factors related to and
variable dimensions.
Results: The findings of this study highlight several key factors influencing
BPJS patients' satisfaction with waiting times for administrative and
pharmacy services.
Conclusion: BPJS patient satisfaction is influenced by multiple factors,
including waiting times for administrative and pharmacy services,
overutilization, patient expectations, communication, and perceived
quality of service.
thought to affect patient satisfaction. In many hospitals, patients frequently
complain about the length of the wait for services. The study aims to
explore BPJS patients’ satisfaction with the waiting time of administrative
and pharmacy services.
Methods: The literature review was to examine the results of previous
research in published articles. Articles were carried out via PubMed,
Science Direct, and Google Scholar using the keywords using keyword
were “BPJS patient’s satisfaction”, “administrative services”, and “waiting
time pharmacy”. The inclusion criteria of this study were BPJS patients’
satisfaction, published articles in Bahasa or English, and full-text access.
The study only focused on administrative services and waiting time
pharmacy, all of the studies involved other conditions that were removed.
Data were extracted and recorded using a table consisting of author names,
years, methods, instruments, and findings, including factors related to and
variable dimensions.
Results: The findings of this study highlight several key factors influencing
BPJS patients' satisfaction with waiting times for administrative and
pharmacy services.
Conclusion: BPJS patient satisfaction is influenced by multiple factors,
including waiting times for administrative and pharmacy services,
overutilization, patient expectations, communication, and perceived
quality of service.
Creator
Silvia Intan Wardani1* & Gusti Agung Sri Guntari1
Source
https://doi.org/10.37363/bnr.2024.52333
Date
25 April 2024
Contributor
peri irawan
Format
pdf
Language
english
Type
text
Files
Collection
Citation
Silvia Intan Wardani1* & Gusti Agung Sri Guntari1, “BPJS Patient’s Satisfaction towards Waiting Time of Administrative and Pharmacy Services,” Repository Horizon University Indonesia, accessed April 26, 2026, https://repository.horizon.ac.id/items/show/11730.