Unveiling Patient Satisfaction: Analysis of Factors Influencing Patient-Centered Care At Bunda Margonda Hospital
Dublin Core
Title
Unveiling Patient Satisfaction: Analysis of Factors Influencing Patient-Centered Care At Bunda Margonda Hospital
Subject
BPJS, Health service,patient-centeredcare, Patient satisfaction,
Description
Introduction: The Patient-Centered Care (PCC) model aims to improve the
quality of healthcare services by upholding human dignity and recognizing
each patient’s individuality, regardless of nationality, ethnicity, skin color,
age, gender, political beliefs, religion, or social status. This study aimed to
identify key factors influencing patient satisfaction with healthcare
services based on PCC principles, specifically comparingpatients with BPJS
and non-BPJS payment statuses.
Methods: This quantitative study employed a cross-sectional design. A total
of 315 respondents who had been hospitalized for more than 24 hours at
Bunda Margonda Hospital were selected through convenience sampling.
Data were collected using the PPE-15 questionnaire and analyzed using
descriptive statistics, Chi-square tests, and logistic regression.
Results: Among BPJS patients, satisfaction was significantly influenced by
gender (p = 0.029), marital status (p = 0.023), education (p = 0.020), and
length of treatment (p = 0.025). In the non-BPJS group, age (p = 0.029) and
marital status (p = 0.024) were significant factors. Logistic regression
analysis revealed that length of stay was the most influential factor for BPJS
patients (aOR = 2.3; p = 0.023), whereas marital status was the primary
factor for non-BPJS patients (aOR = 1.3; p = 0.024).
Conclusion: A shorter length of hospital stay is positively associated with
higher satisfaction among BPJS patients, while marital status significantly
influences satisfaction among non-BPJS patients. These findings highlight
the need for tailored approaches in delivering patient-centered care based
on payment status and demographic characteristics.
quality of healthcare services by upholding human dignity and recognizing
each patient’s individuality, regardless of nationality, ethnicity, skin color,
age, gender, political beliefs, religion, or social status. This study aimed to
identify key factors influencing patient satisfaction with healthcare
services based on PCC principles, specifically comparingpatients with BPJS
and non-BPJS payment statuses.
Methods: This quantitative study employed a cross-sectional design. A total
of 315 respondents who had been hospitalized for more than 24 hours at
Bunda Margonda Hospital were selected through convenience sampling.
Data were collected using the PPE-15 questionnaire and analyzed using
descriptive statistics, Chi-square tests, and logistic regression.
Results: Among BPJS patients, satisfaction was significantly influenced by
gender (p = 0.029), marital status (p = 0.023), education (p = 0.020), and
length of treatment (p = 0.025). In the non-BPJS group, age (p = 0.029) and
marital status (p = 0.024) were significant factors. Logistic regression
analysis revealed that length of stay was the most influential factor for BPJS
patients (aOR = 2.3; p = 0.023), whereas marital status was the primary
factor for non-BPJS patients (aOR = 1.3; p = 0.024).
Conclusion: A shorter length of hospital stay is positively associated with
higher satisfaction among BPJS patients, while marital status significantly
influences satisfaction among non-BPJS patients. These findings highlight
the need for tailored approaches in delivering patient-centered care based
on payment status and demographic characteristics.
Creator
Putu Agus Sujana Putra1*
, NLP Dina Susanti1, Made Rismawan1, & Made Dian
Shanti Kusuma1
, NLP Dina Susanti1, Made Rismawan1, & Made Dian
Shanti Kusuma1
Source
https://doi.org/10.37363/bnr.2025.63495
Date
23 July 2025
Contributor
peri irawan
Format
pdf
Language
english
Type
text
Files
Collection
Citation
Putu Agus Sujana Putra1*
, NLP Dina Susanti1, Made Rismawan1, & Made Dian
Shanti Kusuma1, “Unveiling Patient Satisfaction: Analysis of Factors Influencing Patient-Centered Care At Bunda Margonda Hospital,” Repository Horizon University Indonesia, accessed April 17, 2026, https://repository.horizon.ac.id/items/show/11927.