Effects of emotional labor on musculoskeletal disorders among physical therapists in Seoul

Effects of emotional labor on musculoskeletal disorders among physical therapists in Seoul

customer service conflict, customer service overload, emotional impairment, emotional inconsistency, job stress

Healthcare workers, including physical therapists, have some of the most important roles in the healthcare system, as observed during the coronavirus disease 2019 pandemic. Physical therapists encounter emotionally and physically vulnerable patients, experience emotional labor, and are exposed to conditions that can lead to job stress and musculoskeletal disorders. We aimed to examine the relationships between physical therapists’ emotional labor, its effect on perceived job stress, and the risk of developing musculoskeletal disorders

Jae Kwang Choi1,Yeon Hwan Lee

https://www.nepjol.info/index.php/IJOSH/article/view/44002/39879

Department of Safety Engineering, Seoul National University of Science and Technology, Seoul, South Korea

01.04.2023

Fajar Bagus Wijanarko

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