Prehospital emergency services: expectations of patients and companions
Dublin Core
Title
Prehospital emergency services: expectations of patients and companions
Subject
Emergency medical services, Expectations, Prehospital emergency, Patient
Description
Abstract
Background Prehospital emergency care is a vital pillar of the health system and serves as the first point of contact
for patients. It plays an important role in providing timely care to emergency patients. The expectations of patients
and their companions from these services, especially in critical situations, have the capacity to exert a significant
influence on their experience and the quality of services. The aim of this study is to identify and investigate the needs
and expectations of patients and their companions regarding prehospital emergency services.
Methods In this descriptive-cross-sectional study, 1100 patients and their companions were selected. The collection
of data was facilitated by means of a questionnaire on expectations of pre-hospital emergency services, which was
administered via telephone interviews following the determination of validity and reliability. The collected data were
then analyzed using SPSS21 statistical software, and the results were interpreted through the use of descriptive and
inferential statistics.
Results In this study, the average score of interviewees’ expectations was high (80.01±8.9) and the level of
expectations was reported to be higher in women than in men. The results showed that the highest expectations of
patients and their companions were related to the presence of a doctor in the ambulance, sufficient skills of medical
personnel, respectful treatment combined with gaining trust and providing rapid emergency services. A significant
relationship was observed between expectations and marital status, age, occupation and level of education
(P<0.001).
Conclusion The conclusion drawn from this study indicates that patients and their companions, particularly female
members, hold elevated expectations of pre-hospital emergency services. The findings of this study indicate that
patients and their companions, especially women, have elevated expectations of pre-hospital emergency services.
These expectations encompass the presence of a medical professional in the ambulance, competent staff, respectful
treatment, and expeditious service delivery. A notable correlation was identified between these expectations and
socio-economic variables. These results underscore the importance of addressing patients’ needs and expectations
to enhance the quality of emergency services. Specifically, enhancing staff skills and improving service delivery
processes have the potential to increase patient and companion satisfaction.
Keywords Emergency medical services, Expectations, Prehospital emergency, Patient
Background Prehospital emergency care is a vital pillar of the health system and serves as the first point of contact
for patients. It plays an important role in providing timely care to emergency patients. The expectations of patients
and their companions from these services, especially in critical situations, have the capacity to exert a significant
influence on their experience and the quality of services. The aim of this study is to identify and investigate the needs
and expectations of patients and their companions regarding prehospital emergency services.
Methods In this descriptive-cross-sectional study, 1100 patients and their companions were selected. The collection
of data was facilitated by means of a questionnaire on expectations of pre-hospital emergency services, which was
administered via telephone interviews following the determination of validity and reliability. The collected data were
then analyzed using SPSS21 statistical software, and the results were interpreted through the use of descriptive and
inferential statistics.
Results In this study, the average score of interviewees’ expectations was high (80.01±8.9) and the level of
expectations was reported to be higher in women than in men. The results showed that the highest expectations of
patients and their companions were related to the presence of a doctor in the ambulance, sufficient skills of medical
personnel, respectful treatment combined with gaining trust and providing rapid emergency services. A significant
relationship was observed between expectations and marital status, age, occupation and level of education
(P<0.001).
Conclusion The conclusion drawn from this study indicates that patients and their companions, particularly female
members, hold elevated expectations of pre-hospital emergency services. The findings of this study indicate that
patients and their companions, especially women, have elevated expectations of pre-hospital emergency services.
These expectations encompass the presence of a medical professional in the ambulance, competent staff, respectful
treatment, and expeditious service delivery. A notable correlation was identified between these expectations and
socio-economic variables. These results underscore the importance of addressing patients’ needs and expectations
to enhance the quality of emergency services. Specifically, enhancing staff skills and improving service delivery
processes have the potential to increase patient and companion satisfaction.
Keywords Emergency medical services, Expectations, Prehospital emergency, Patient
Creator
Jafar Khani1 , Abbas Dadashzadeh2* , Neda Gilani3 , Azad Rahmani4 and Faranak Jabbarzadeh Tabrizi4
Source
https://doi.org/10.1186/s12245-025-01115-8
Date
2026
Contributor
peri irawan
Format
pdf
Language
english
Type
text
Files
Collection
Citation
Jafar Khani1 , Abbas Dadashzadeh2* , Neda Gilani3 , Azad Rahmani4 and Faranak Jabbarzadeh Tabrizi4, “Prehospital emergency services: expectations of patients and companions,” Repository Horizon University Indonesia, accessed April 27, 2026, https://repository.horizon.ac.id/items/show/12968.