Jurnal Internasional Afrika vol. 13 issue 3 2023
African Journal of Emergency Medicine
Obtaining feedback from patients and their family in the emergency department
Dublin Core
Title
Jurnal Internasional Afrika vol. 13 issue 3 2023
African Journal of Emergency Medicine
Obtaining feedback from patients and their family in the emergency department
African Journal of Emergency Medicine
Obtaining feedback from patients and their family in the emergency department
Subject
Patient experience
Family experience
Care experience
Patient satisfaction
Family satisfaction
Emergency department
Family experience
Care experience
Patient satisfaction
Family satisfaction
Emergency department
Description
Obtaining feedback from the patient and their family members regarding their experience of the care they received
in the emergency department is important. This provides an extremely valuable opportunity for healthcare
professionals to assess the quality of care and serves to highlight any areas of weakness or strength in the care
experience. Through a synthesis of available literature, this article describes the challenges in measuring such
an experience especially in emergency departments in Africa, and outlines tools that are currently available in
literature to measure the patient and family experience and or satisfaction. Implementation considerations are
outlined in order to provide recommendations for emergency department healthcare professionals wanting to
undertake such assessments.
in the emergency department is important. This provides an extremely valuable opportunity for healthcare
professionals to assess the quality of care and serves to highlight any areas of weakness or strength in the care
experience. Through a synthesis of available literature, this article describes the challenges in measuring such
an experience especially in emergency departments in Africa, and outlines tools that are currently available in
literature to measure the patient and family experience and or satisfaction. Implementation considerations are
outlined in order to provide recommendations for emergency department healthcare professionals wanting to
undertake such assessments.
Creator
Yemisi Okikiade Oyegbile , Petra Brysiewicz
Source
www.elsevier.com/locate/afjem
Date
4 June 2023
Contributor
peri irawan
Format
pdf
Language
english
Type
texs
Files
Citation
Yemisi Okikiade Oyegbile , Petra Brysiewicz, “Jurnal Internasional Afrika vol. 13 issue 3 2023
African Journal of Emergency Medicine
Obtaining feedback from patients and their family in the emergency department,” Repository Horizon University Indonesia, accessed February 6, 2025, https://repository.horizon.ac.id/items/show/2189.
African Journal of Emergency Medicine
Obtaining feedback from patients and their family in the emergency department,” Repository Horizon University Indonesia, accessed February 6, 2025, https://repository.horizon.ac.id/items/show/2189.