Safety and Health at Work Vol. 13 Supplement 2022
People sustainability and Covid-19: challenges, lessons learnt and the future of health, safety & wellbeing in a VUCA world. A L’Oréal case study

Safety and Health at Work Vol. 13 Supplement 2022
People sustainability and Covid-19: challenges, lessons learnt and the future of health, safety & wellbeing in a VUCA world. A L’Oréal case study

People sustainability, Covid-19: challenges, lessons learnt,the future of health, safety & wellbeing in a VUCA world. A L’Oréal case study

Introduction: In 2020, L’Oréal, as with many other companies saw the value of its shares fall as Covid-19 traversed the world. However, as many parts of the world eased lockdowns and entered their “new normal” L’Oréal is recognised as one of the most successful companies to survive the pandemic. The author believes this is as a result of L’Oréal putting its people and their health, safety and wellbeing firmly in the center of its values.
Materials and Methods: A case study
Results: The author provides insights into how L’Oréal adapted
globally, and continues to do so, to address the challenges posed by
the Covid-19 pandemic and describes how their approach to the
pre-covid volatile, uncertain, complex and ambiguous (VUCA)
world helped them be “ready” and agile for the unthinkable. From
his unique position within the Global Crisis Management com-
mittee, the author will give an overview of the critical and central
role of the Occupational Health and Safety network to the
deployment of internal and external resources to keep their people
healthy and safe, both at work and at home.
Conclusion: The author shares practical experience and lessons
learnt from covid management across a multinational organisation,
and explores what this means for the future of health and safety
and the profession.

Malcolm Staves

Elsevier Korea LLC

January 2022

Sri Wahyuni

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English

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Safety and Health at Work Vol. 13 Supplement 2022