PROSIDING INTERNASIONAL KEPERAWATAN Proceedings of the International Conference on Nursing and Health Sciences, Volume 4 No 1
THE RELATIONSHIP BETWEEN APPLICATION OPERATIONAL PROCEDURE (SPO) OF THE RIGHT PRINCIPLE OF DRUG ADMINISTRATION WITH THE STANDARD LEVEL OF PATIENT SATISFACTION
Dublin Core
Title
PROSIDING INTERNASIONAL KEPERAWATAN Proceedings of the International Conference on Nursing and Health Sciences, Volume 4 No 1
THE RELATIONSHIP BETWEEN APPLICATION OPERATIONAL PROCEDURE (SPO) OF THE RIGHT PRINCIPLE OF DRUG ADMINISTRATION WITH THE STANDARD LEVEL OF PATIENT SATISFACTION
THE RELATIONSHIP BETWEEN APPLICATION OPERATIONAL PROCEDURE (SPO) OF THE RIGHT PRINCIPLE OF DRUG ADMINISTRATION WITH THE STANDARD LEVEL OF PATIENT SATISFACTION
Subject
patient satisfaction levels; spo; the right six principles dispensing
Description
Patient satisfaction is a feeling of pleasure that is felt for hospitalized patients because getting optimal
servicequality. In providing nursing services, Standard Procedure Operational (SPO) is very important to
help nurses achieve a quality of nursing care. In giving the drug should pay attention to the six principles of
right which has become a obligation procedure before it gave the drug, that is: right patient, right drug, right
dose, right way, right time and right documentation. The purpose of this research to determine the relation
between the six right principles implementation of Standard Procedures Operational (SPO) to dispense the
drug with the level of patient satisfaction at Cempaka Lounge Dr. H. SoewondoHospital in Kendal. The
research used a descriptive correlational design with cross sectional approach. Samples were taken by using
Total Sampling number of 48 patients. Research tools using questionnaires then the data were analyzed by
univariate and bivariate statistical test obtained chi square p value of 0.000 (p value<0.05). the SPO
dispensing has good value amounted to 47.9%, which has a sufficient level of SPO Dispensing of 45.8%,
and the rate of less Dispensing SPO only 6.3%. While a right level of patient satisfaction of 52.1%, which
have high levels of 41,7%, and the level patient satisfaction of less only 6,3%. Recommendations result of
this research is that nurses always apply SPO properly to improve patient satisfaction.
servicequality. In providing nursing services, Standard Procedure Operational (SPO) is very important to
help nurses achieve a quality of nursing care. In giving the drug should pay attention to the six principles of
right which has become a obligation procedure before it gave the drug, that is: right patient, right drug, right
dose, right way, right time and right documentation. The purpose of this research to determine the relation
between the six right principles implementation of Standard Procedures Operational (SPO) to dispense the
drug with the level of patient satisfaction at Cempaka Lounge Dr. H. SoewondoHospital in Kendal. The
research used a descriptive correlational design with cross sectional approach. Samples were taken by using
Total Sampling number of 48 patients. Research tools using questionnaires then the data were analyzed by
univariate and bivariate statistical test obtained chi square p value of 0.000 (p value<0.05). the SPO
dispensing has good value amounted to 47.9%, which has a sufficient level of SPO Dispensing of 45.8%,
and the rate of less Dispensing SPO only 6.3%. While a right level of patient satisfaction of 52.1%, which
have high levels of 41,7%, and the level patient satisfaction of less only 6,3%. Recommendations result of
this research is that nurses always apply SPO properly to improve patient satisfaction.
Creator
Qurrotul Aeni, Nur Chasanah, Rina Anggraeni, Andriyani Mustika Nurwijayanti
Source
http://jurnal.globalhealthsciencegroup.com/index.php/PICNHS
Publisher
Global Health Science Group
Date
January - June 2023
Contributor
PERI IRAWAN
Format
PDF
Language
ENGLISH
Type
TEXT
Files
Citation
Qurrotul Aeni, Nur Chasanah, Rina Anggraeni, Andriyani Mustika Nurwijayanti, “PROSIDING INTERNASIONAL KEPERAWATAN Proceedings of the International Conference on Nursing and Health Sciences, Volume 4 No 1
THE RELATIONSHIP BETWEEN APPLICATION OPERATIONAL PROCEDURE (SPO) OF THE RIGHT PRINCIPLE OF DRUG ADMINISTRATION WITH THE STANDARD LEVEL OF PATIENT SATISFACTION,” Repository Horizon University Indonesia, accessed February 3, 2025, https://repository.horizon.ac.id/items/show/2798.
THE RELATIONSHIP BETWEEN APPLICATION OPERATIONAL PROCEDURE (SPO) OF THE RIGHT PRINCIPLE OF DRUG ADMINISTRATION WITH THE STANDARD LEVEL OF PATIENT SATISFACTION,” Repository Horizon University Indonesia, accessed February 3, 2025, https://repository.horizon.ac.id/items/show/2798.