PROSIDING INTERNASIONAL KEPERAWATAN Proceedings of the International Conference on Nursing and Health Sciences, Volume 3 No 1, May 2022.
ANALYSIS OF THE SERVICE QUALITY OF OUTPATIENT REGISTRATION AT THE HOSPITAL BASED ON THE LEVEL OF PATIENT SATISFACTION
Dublin Core
Title
PROSIDING INTERNASIONAL KEPERAWATAN Proceedings of the International Conference on Nursing and Health Sciences, Volume 3 No 1, May 2022.
ANALYSIS OF THE SERVICE QUALITY OF OUTPATIENT REGISTRATION AT THE HOSPITAL BASED ON THE LEVEL OF PATIENT SATISFACTION
ANALYSIS OF THE SERVICE QUALITY OF OUTPATIENT REGISTRATION AT THE HOSPITAL BASED ON THE LEVEL OF PATIENT SATISFACTION
Subject
health sevices; patient satisfaction; quality of outpatient registration service
Description
Health services are a collection of various types of health services, ranging from health promotion, disease
prevention, disease healing, health rehabilitation as organ transplantation. Quality health service is a health
service that is needed, in this case it will be determined by the health care profession, and at the same time
desired by the patient/consumer or the community and affordable by the people's purchasing power. The
quality of hospital services can be seen from the aspect that influences it. The four aspects are climatic
aspects, efficiency and effectiveness aspects, patient safety aspects, and patient satisfaction aspects. The
type of research used for this research is descriptive quantitative. The population in this study were all
outpatients at the Assalam Gemolong General Hospital, with a total sample of 100 respondents. The
sampling technique used a purposive sampling approach. The data collection techniques used are
observation, interviews, and questionnaires. Meanwhile, data analysis was carried out using Univariate
analysis (descriptive analysis) aimed at explaining or describing the characteristics of each research variable.
Based on the results of univariate analysis, it can be seen that the level of patient satisfaction at the outpatient
registration service is in the Very Satisfied category as many as 30 respondents (30%), Satisfied 58
respondents (58%), Unsatisfied as many as 11 respondents (11%), and Not Satisfied Satisfied as many as 3
respondents (3%). Many things are felt by patients about comfort at the Assalam Gemolong general hospital,
the relationship between patients and officers is also felt very good, technical competence of officers is
good, and in terms of cost, patients also feel that it is very affordable. The conclusion from these results
shows that the quality of the outpatient registration service at the Assalam Gemolong General Hospital is
good, this is based on a good level of patient satisfaction.
prevention, disease healing, health rehabilitation as organ transplantation. Quality health service is a health
service that is needed, in this case it will be determined by the health care profession, and at the same time
desired by the patient/consumer or the community and affordable by the people's purchasing power. The
quality of hospital services can be seen from the aspect that influences it. The four aspects are climatic
aspects, efficiency and effectiveness aspects, patient safety aspects, and patient satisfaction aspects. The
type of research used for this research is descriptive quantitative. The population in this study were all
outpatients at the Assalam Gemolong General Hospital, with a total sample of 100 respondents. The
sampling technique used a purposive sampling approach. The data collection techniques used are
observation, interviews, and questionnaires. Meanwhile, data analysis was carried out using Univariate
analysis (descriptive analysis) aimed at explaining or describing the characteristics of each research variable.
Based on the results of univariate analysis, it can be seen that the level of patient satisfaction at the outpatient
registration service is in the Very Satisfied category as many as 30 respondents (30%), Satisfied 58
respondents (58%), Unsatisfied as many as 11 respondents (11%), and Not Satisfied Satisfied as many as 3
respondents (3%). Many things are felt by patients about comfort at the Assalam Gemolong general hospital,
the relationship between patients and officers is also felt very good, technical competence of officers is
good, and in terms of cost, patients also feel that it is very affordable. The conclusion from these results
shows that the quality of the outpatient registration service at the Assalam Gemolong General Hospital is
good, this is based on a good level of patient satisfaction.
Creator
Nabilatul Fanny, Supawan Masthong, Nikmatu Zulia, Muhammad Alfi Laksana Putra
Source
http://jurnal.globalhealthsciencegroup.com/index.php/PICNHS
Publisher
Global Health Science Group
Date
May 2022,
Contributor
peri irawan
Format
pdf
Language
english
Type
text
Files
Citation
Nabilatul Fanny, Supawan Masthong, Nikmatu Zulia, Muhammad Alfi Laksana Putra, “PROSIDING INTERNASIONAL KEPERAWATAN Proceedings of the International Conference on Nursing and Health Sciences, Volume 3 No 1, May 2022.
ANALYSIS OF THE SERVICE QUALITY OF OUTPATIENT REGISTRATION AT THE HOSPITAL BASED ON THE LEVEL OF PATIENT SATISFACTION,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/2861.
ANALYSIS OF THE SERVICE QUALITY OF OUTPATIENT REGISTRATION AT THE HOSPITAL BASED ON THE LEVEL OF PATIENT SATISFACTION,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/2861.