TELKOMNIKA Telecommunication, Computing, Electronics and Control
The measurement of maturity level of information technology service based on COBIT 5 framework
Dublin Core
Title
TELKOMNIKA Telecommunication, Computing, Electronics and Control
The measurement of maturity level of information technology service based on COBIT 5 framework
The measurement of maturity level of information technology service based on COBIT 5 framework
Subject
COBIT 5, DSS, IT service, Maturity level
Description
Institutions are currently progressing on IT development and maximization in order to advance for good IT governance. Lack of comprehensive requirements analysis of IT utilization may lead to hindrances within IT development from achieving effective outcomes. This quantitative study employs control objective for information & related technology (COBIT 5) business framework to assess and identify the maturity level of IT service, primarily within the domain of delivery, service, and support (DSS). Data were obtained through questionnaire, observation, and documentation. The result reveals that the average maturity level of IT service is in level 3 (established); by which the study recommends for enhancements and upgrades in IT performance and service within the scope of compliance and IT service application and support.
Creator
Lanto Ningrayati Amali, Muhammad Rifai Katili, Sitti Suhada, Lillyan Hadjaratie
Source
DOI: 10.12928/TELKOMNIKA.v18i1.10582
Publisher
Universitas Ahmad Dahlan
Date
February 2020
Contributor
Sri Wahyuni
Rights
ISSN: 1693-6930
Relation
http://journal.uad.ac.id/index.php/TELKOMNIKA
Format
PDF
Coverage
TELKOMNIKA Telecommunication, Computing, Electronics and Control
Files
Collection
Citation
Lanto Ningrayati Amali, Muhammad Rifai Katili, Sitti Suhada, Lillyan Hadjaratie, “TELKOMNIKA Telecommunication, Computing, Electronics and Control
The measurement of maturity level of information technology service based on COBIT 5 framework,” Repository Horizon University Indonesia, accessed March 10, 2025, https://repository.horizon.ac.id/items/show/3628.
The measurement of maturity level of information technology service based on COBIT 5 framework,” Repository Horizon University Indonesia, accessed March 10, 2025, https://repository.horizon.ac.id/items/show/3628.