TELKOMNIKA Telecommunication, Computing, Electronics and Control
Benchmarking level interactivity of Indonesia government university websites
Dublin Core
Title
TELKOMNIKA Telecommunication, Computing, Electronics and Control
Benchmarking level interactivity of Indonesia government university websites
Benchmarking level interactivity of Indonesia government university websites
Subject
Benchmarking, Government university, Interactive, Website
Description
Website interactivity is increasingly essential for higher education
institutions in maintaining their relationship with stakeholders. However, limited is known what the level interactivity of a university website is without comparing with other similar educational institutions.
Through the use of website content analysis and benchmarking strategy, we evaluate 41 government university website for benchmarking purposes. Base on thirteen interactive criteria, we successfully benchmarked the government university websites and built a-five levels of websites interactivity with different features. Our study highlights that higher level interactivity of website contains more feature that support a two-way communication between university and consumers, while lower level of websites interactivity merely have basic features for communication. The findings suggest the highest level of websites interactivity, the more features they should have. More importantly, the findings suggest web developer to design more interactive features in developing a higher level of website interactivity.
institutions in maintaining their relationship with stakeholders. However, limited is known what the level interactivity of a university website is without comparing with other similar educational institutions.
Through the use of website content analysis and benchmarking strategy, we evaluate 41 government university website for benchmarking purposes. Base on thirteen interactive criteria, we successfully benchmarked the government university websites and built a-five levels of websites interactivity with different features. Our study highlights that higher level interactivity of website contains more feature that support a two-way communication between university and consumers, while lower level of websites interactivity merely have basic features for communication. The findings suggest the highest level of websites interactivity, the more features they should have. More importantly, the findings suggest web developer to design more interactive features in developing a higher level of website interactivity.
Creator
Nurdin Nurdin, Zana Chobita Aratusa
Source
DOI: 10.12928/TELKOMNIKA.v18i2.14888
Publisher
Universitas Ahmad Dahlan
Date
April 2020
Contributor
Sri Wahyuni
Rights
ISSN: 1693-6930
Relation
http://journal.uad.ac.id/index.php/TELKOMNIKA
Format
PDF
Language
English
Type
Text
Coverage
TELKOMNIKA Telecommunication, Computing, Electronics and Control
Files
Collection
Citation
Nurdin Nurdin, Zana Chobita Aratusa, “TELKOMNIKA Telecommunication, Computing, Electronics and Control
Benchmarking level interactivity of Indonesia government university websites,” Repository Horizon University Indonesia, accessed October 31, 2025, https://repository.horizon.ac.id/items/show/3741.
Benchmarking level interactivity of Indonesia government university websites,” Repository Horizon University Indonesia, accessed October 31, 2025, https://repository.horizon.ac.id/items/show/3741.