PENGARUH KUALITAS INFORMASI TERHADAP INDEKS KEPUASAN MASYARAKAT DI PENGADILAN AGAMA DAERAH ISTIMEWA YOGYAKARTA DENGAN KINERJA PELAYANAN SEBAGAI VARIABEL INTERVENING
Dublin Core
Title
PENGARUH KUALITAS INFORMASI TERHADAP INDEKS KEPUASAN MASYARAKAT DI PENGADILAN AGAMA DAERAH ISTIMEWA YOGYAKARTA DENGAN KINERJA PELAYANAN SEBAGAI VARIABEL INTERVENING
Subject
Influence of Information Quality, Service Performance, Satisfaction Index Public
Description
This study aimed to provide empirical findings about the effect of information quality on the
community satisfaction index with service performance as an intervening variable. This study used a mixed methods research which is combining quantitative methods and qualitative methods to
obtain comprehensive results. The research population was all people who filed a lawsuit / petition in the Religious Courts in the Special Region of Yogyakarta> 100 people. The sampling technique in this research used a purposive sampling method. The sample of this research is 100 people who filed a lawsuit / petition in the Religious Courts in the Special Region of Yogyakarta. Interview informants in this study were 1 employee each in the area of the Religious Courts in the Special Region of Yogyakarta. The analysis technique used is to use the Partial Least Square (PLS) data analysis tool. The results showed that the quality of information had a positive and significant effect on the community satisfaction index in the Religious Courts in the Special Region of Yogyakarta with service performance as intervening variable. Community satisfaction index can be influenced directly or indirectly. The direct effect is greater than the indirect effect. This means that the mediating variable of service performance has not synergized with the quality of information to increase the community satisfaction index in the Religious Courts in the Special Region of
Yogyakarta.
community satisfaction index with service performance as an intervening variable. This study used a mixed methods research which is combining quantitative methods and qualitative methods to
obtain comprehensive results. The research population was all people who filed a lawsuit / petition in the Religious Courts in the Special Region of Yogyakarta> 100 people. The sampling technique in this research used a purposive sampling method. The sample of this research is 100 people who filed a lawsuit / petition in the Religious Courts in the Special Region of Yogyakarta. Interview informants in this study were 1 employee each in the area of the Religious Courts in the Special Region of Yogyakarta. The analysis technique used is to use the Partial Least Square (PLS) data analysis tool. The results showed that the quality of information had a positive and significant effect on the community satisfaction index in the Religious Courts in the Special Region of Yogyakarta with service performance as intervening variable. Community satisfaction index can be influenced directly or indirectly. The direct effect is greater than the indirect effect. This means that the mediating variable of service performance has not synergized with the quality of information to increase the community satisfaction index in the Religious Courts in the Special Region of
Yogyakarta.
Creator
Ade Ayu Damayanti Astuti Wijaya
Source
https://jurnal.stieww.ac.id/index.php/jrm/issue/view/29
Publisher
STIE Widya Wiwaha
Date
Januari 2021
Contributor
Sri Wahyuni
Rights
Online ISSN : 2624-492X
Print ISSN : 2355-9381
Print ISSN : 2355-9381
Format
PDF
Language
Indonesian
Type
Text
Coverage
Jurnal Riset Manajemen STIE Widya Wiwaha 2021
Files
Collection
Citation
Ade Ayu Damayanti Astuti Wijaya, “PENGARUH KUALITAS INFORMASI TERHADAP INDEKS KEPUASAN MASYARAKAT DI PENGADILAN AGAMA DAERAH ISTIMEWA YOGYAKARTA DENGAN KINERJA PELAYANAN SEBAGAI VARIABEL INTERVENING,” Repository Horizon University Indonesia, accessed February 5, 2025, https://repository.horizon.ac.id/items/show/5467.