The Effect of Service Quality on Student Satisfaction and Student Loyalty at Madrasah Aliah Negeri Pekanbaru
Dublin Core
Title
The Effect of Service Quality on Student Satisfaction and Student Loyalty at Madrasah Aliah Negeri Pekanbaru
Subject
Service Quality, Student Satisfaction, Student Loyalty
Description
The research team at Madrasah Aliyah Negeri in Pekanbaruset out to examine the connection between the quality of service provided to students and their level of satisfaction and loyalty to the institution. Three hundred and twelve students from two Pekanbaru public Madrasah Aliyah schools participated in the study. Student satisfaction and loyalty are treated as endogenous variables in this study, while service quality is used as an exogenous variable. Amos 24, Microsoft Excel 2013, and Structural Equation Modeling (SEM) were used for data analysis. The findings indicated that the quality of services provided contributed to happy students. Both service quality and customer satisfaction have a positive impact on retention rates among students
Creator
Rahmadani Hidayat1*, NusyirwanNusyirwan2, SafrizalSafrizal3
Source
https://dinastipub.org/DIJEFA/article/view/1853/1272
Publisher
STIE Mahaputra Riau
Date
8 May 2023
Contributor
Rahmadani Hidayat
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Rahmadani Hidayat1*, NusyirwanNusyirwan2, SafrizalSafrizal3, “The Effect of Service Quality on Student Satisfaction and Student Loyalty at Madrasah Aliah Negeri Pekanbaru,” Repository Horizon University Indonesia, accessed April 15, 2025, https://repository.horizon.ac.id/items/show/5825.