SIMULATION OF CHECK-IN QUEUE MODEL
AT SUPADIO PONTIANAK AIRPORT DURING COVID-19 PANDEMIC TIME

SIMULATION OF CHECK-IN QUEUE MODEL
AT SUPADIO PONTIANAK AIRPORT DURING COVID-19 PANDEMIC TIME

Airport, Check-in, Queue

The Covid-19 pandemic has changed the order of human life in the world, including Indonesia. In order to avoid the transmission of the Covid -19 virus, a health protocol in the form of maintaining a distance between humans must be 1 meter apart. The check-in area at the airport is one of the places that must receive attention in implementing this health protocol. With the health protocol and the addition of checking flight documents at the check -in counter, it causes additional time in the passenger departure process. Therefore, if it is not managed properly, it can become a problem that creates long queues and creates inconvenience to the passengers. In this study using field observations to describe the conditions and time required for each passenger in the queue system at the airport and provide the best queuing simulation that can be used at the airport. This study uses R studio to examine the dynamic behavior of the observed data. Exploration of the dynamic behavior of the data is done by entering the observed data into the Simmer simulation model. The model will be in a more stressful condition as the value of q increases. The simulation uses the Baseline model which is applied to the stress test (Extrapolation-n model), where it can be concluded that the current check-in system is quite resilient to changes in passenger load. In other words, with the current service time and check-in counters that are always open three times, the passenger arrival speed of 100 times from the pandemic period can still be served without the system experiencing a break down.

Jonfort Sony Hasaoran Hutabarat1,Gadang Ramantoko2, Siska Noviaristanti3

https://jurnal.stie-aas.ac.id/index.php/IJEBAR

2023

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