THE INFLUENCE OF SERVICE QUALITY, PERCEIVED VALUE, AND CUSTOMER
SATISFACTION ON THE LOYALTY OF KRL COMMUTERLINE
SOLO-JOGJA USERS
Dublin Core
Title
THE INFLUENCE OF SERVICE QUALITY, PERCEIVED VALUE, AND CUSTOMER
SATISFACTION ON THE LOYALTY OF KRL COMMUTERLINE
SOLO-JOGJA USERS
SATISFACTION ON THE LOYALTY OF KRL COMMUTERLINE
SOLO-JOGJA USERS
Subject
Customer Satisfaction, Perceived Value, Service Quality
Description
The purpose of this study was to determine the effect of customer satisfaction on
KRL Commuterline Solo-Jogja user loyalty. The research was conducted on Solo-
Jogja Commuterline KRL users. This research method is descriptive quantitative.
The population is Solo-Jogja Commuterline KRL users in October-December
2022. A sample of 100 respondents uses a non-probability sampling technique
where data is collected by questionnaire. Methods of data analysis with statistical
analysis ie. multiple linear regression test, Fttest, t test and coefficient of
determination. Data analysis was assisted with the helpiof SPSS software version
25. Based on the resultsifrom the study it can be seen that service quality has a
positive and significant effect on KRL Commuterline Solo-Jogja user loyalty. As
well as perceived value and customer satisfaction.
KRL Commuterline Solo-Jogja user loyalty. The research was conducted on Solo-
Jogja Commuterline KRL users. This research method is descriptive quantitative.
The population is Solo-Jogja Commuterline KRL users in October-December
2022. A sample of 100 respondents uses a non-probability sampling technique
where data is collected by questionnaire. Methods of data analysis with statistical
analysis ie. multiple linear regression test, Fttest, t test and coefficient of
determination. Data analysis was assisted with the helpiof SPSS software version
25. Based on the resultsifrom the study it can be seen that service quality has a
positive and significant effect on KRL Commuterline Solo-Jogja user loyalty. As
well as perceived value and customer satisfaction.
Creator
Taryza Carolina1, Bambang Mursito2, Sarsono3
Source
https://jurnal.stie-aas.ac.id/index.php/IJEBAR
Date
2023
Contributor
peri irawan
Format
pdf
Language
english
Type
text
Files
Citation
Taryza Carolina1, Bambang Mursito2, Sarsono3, “THE INFLUENCE OF SERVICE QUALITY, PERCEIVED VALUE, AND CUSTOMER
SATISFACTION ON THE LOYALTY OF KRL COMMUTERLINE
SOLO-JOGJA USERS,” Repository Horizon University Indonesia, accessed April 20, 2025, https://repository.horizon.ac.id/items/show/7699.
SATISFACTION ON THE LOYALTY OF KRL COMMUTERLINE
SOLO-JOGJA USERS,” Repository Horizon University Indonesia, accessed April 20, 2025, https://repository.horizon.ac.id/items/show/7699.