COMPANY TIPS IN FACING CRISIS IN THE TIME OF THE COVID-19 PANDEMIC

COMPANY TIPS IN FACING CRISIS IN THE TIME OF THE COVID-19 PANDEMIC

Covid, Pandemic. Satisfaction, Service

Delivery of goods or documents is a service that is needed for the delivery of goods or documents from one place to the destination safely and comfortably and responsibly. In recent years, the business of freight forwarding services has become increasingly popular, each with various advantages. This greatly affects the turnover for the delivery service business of PT. Kerta Jaya Pusaka Semarang, which has been established since 1968, especially during the COVID-19 pandemic, the situation is getting worse, where there are many goods or document delivery services using digital or online systems. The research conducted is a type of qualitative research using descriptive methods with data collection techniques carried out observations and interviews with several informants who can provide the information needed in this study. PT. PT. Kerta Gaya Pusaka Semarang in dealing with competitors or other delivery services during the covid 19 pandemic is trying to retain consumers who are already customers by still emphasizing on timeliness of delivery, providing the best service so that these customers feel satisfied and continue to use the delivery service of PT. Kerta Gaya Pusaka.

Emaya Kurniawati1*), Ades Rajayana2), Nyayu Nurkomalasari3

Delivery of goods or documents is a service that is needed for the delivery of goods or documents from one place to the destination safely and comfortably and responsibly. In recent years, the business of freight forwarding services has become increasingly popular, each with various advantages. This greatly affects the turnover for the delivery service business of PT. Kerta Jaya Pusaka Semarang, which has been established since 1968, especially during the COVID-19 pandemic, the situation is getting worse, where there are many goods or document delivery services using digital or online systems. The research conducted is a type of qualitative research using descriptive methods with data collection techniques carried out observations and interviews with several informants who can provide the information needed in this study. PT. PT. Kerta Gaya Pusaka Semarang in dealing with competitors or other delivery services during the covid 19 pandemic is trying to retain consumers who are already customers by still emphasizing on timeliness of delivery, providing the best service so that these customers feel satisfied and continue to use the delivery service of PT. Kerta Gaya Pusaka.

2022

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