Evaluation of Information Technology Governance at DISKOMINFO
Tasikmalaya City Using COBIT 2019
Dublin Core
Title
Evaluation of Information Technology Governance at DISKOMINFO
Tasikmalaya City Using COBIT 2019
Tasikmalaya City Using COBIT 2019
Subject
Capability Level; COBIT 2019; IT Governance
Description
The Office of Communication and Informatics (DISKOMINFO) is an agency engaged in the fields of communication,
informatics, coding and statistics. Based on the results of interviews with the Head of Application and Informatics DISKOMINFO
Tasikmalaya City, it is known that there are obstacles related to limited resources. Starting from human resources, equipment, budget,
and also other supporting facilities. So that an evaluation of information technology governance is needed to determine the capabilities
possessed by the information technology. This study uses the COBIT 2019 framework using the RACI diagram as a mapping reference
for observation and questionnaire distribution. The domains used are BAI02 (Managed Requirements Definition), DSS02 (Managed
Service Requests and Incidents), and MEA01 (Managed Performance and Conformance Monitoring). The results of this study are to
determine the capability level in each domain so that the current conditions of the Tasikmalaya City DISKOMINFO are obtained. After
carrying out the analysis, it was found that the service performance from the BAI02 domain was at level 4, the service performance
from the DSS02 domain was at level 2, and the service performance from the MEA01 domain was at level 3. The results of this service
performance measurement made a recommendation to be implemented to increase the value information technology governance in
accordance with the needs of DISKOMINFO Tasikmalaya City. Capability level objectives can be increased by carrying out activities
that are not yet optimal by the agency until it reaches the full value for each level.
informatics, coding and statistics. Based on the results of interviews with the Head of Application and Informatics DISKOMINFO
Tasikmalaya City, it is known that there are obstacles related to limited resources. Starting from human resources, equipment, budget,
and also other supporting facilities. So that an evaluation of information technology governance is needed to determine the capabilities
possessed by the information technology. This study uses the COBIT 2019 framework using the RACI diagram as a mapping reference
for observation and questionnaire distribution. The domains used are BAI02 (Managed Requirements Definition), DSS02 (Managed
Service Requests and Incidents), and MEA01 (Managed Performance and Conformance Monitoring). The results of this study are to
determine the capability level in each domain so that the current conditions of the Tasikmalaya City DISKOMINFO are obtained. After
carrying out the analysis, it was found that the service performance from the BAI02 domain was at level 4, the service performance
from the DSS02 domain was at level 2, and the service performance from the MEA01 domain was at level 3. The results of this service
performance measurement made a recommendation to be implemented to increase the value information technology governance in
accordance with the needs of DISKOMINFO Tasikmalaya City. Capability level objectives can be increased by carrying out activities
that are not yet optimal by the agency until it reaches the full value for each level.
Creator
Nadia Rachmasari Biduria
, Cecep Muhamad Sidik Ramdanib,*
, Cecep Muhamad Sidik Ramdanib,*
Source
https://jurnal.unsil.ac.id/index.php/jaisi/article/view/8992/3013
Publisher
a Department of Informatics, Universitas Siliwangi, Tasikmalaya, Indonesia
bDepartment of Information System, Universitas Siliwangi, Tasikmalaya, Indonesia
bDepartment of Information System, Universitas Siliwangi, Tasikmalaya, Indonesia
Date
November 2023
Contributor
Fajar bagus W
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Nadia Rachmasari Biduria
, Cecep Muhamad Sidik Ramdanib,*
, “Evaluation of Information Technology Governance at DISKOMINFO
Tasikmalaya City Using COBIT 2019,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/8358.
Tasikmalaya City Using COBIT 2019,” Repository Horizon University Indonesia, accessed April 4, 2025, https://repository.horizon.ac.id/items/show/8358.