Standing up to problematic content on social media: which
objection strategies draw the audience’s approval?

Standing up to problematic content on social media: which
objection strategies draw the audience’s approval?

objections, online offenses, moral judgment, behavioral intentions, social norms.

Problematic content on social media can be countered through objections raised by other community members. While intended to deter
offenses, objections can influence the surrounding audience observing the interaction, leading to their collective approval or disapproval. The
results of an experiment manipulating seven types of objections against common types of offenses indicate audiences’ support for objections

that implore via appeals and disapproval of objections that threaten the offender, as they view the former as more moral, appropriate, and effec-
tive compared to the latter. Furthermore, audiences tend to prefer more benign and less threatening objections regardless of the offense sever-
ity (following the principle of “taking the high road”) instead of objections proportionate to the offense (“an eye for an eye”). Taken together,

these results show how objections to offensive behaviors may impact collective perceptions on social media, paving the way for interventions
to foster effective objection strategies in social media discussions.

Pengfei Zhao1,�, Natalie N. Bazarova1

, Dominic DiFranzo2

, Winice Hui1

, Rene � F. Kizilcec3
,

Drew Margolin

https://doi.org/10.1093/jcmc/zmad046

10 October 2023

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