Factors Affecting the PeduliLindungi User Experience
Based on UX Honeycomb

Factors Affecting the PeduliLindungi User Experience
Based on UX Honeycomb

PedulliLindungi, User Experience, UX Honeycomb

With background of Covid-19 pandemic, Indonesian state trying to make various efforts, so people comply health protocols.
One of them is through PeduliLindungi application. PeduliLindungi has 3 main functions, namely tracing, tracking, warning
and fencing. However, PeduliLindungi is deemed unable to meet user needs in terms of appearance and experience provided.
This study aims to find factors that affect user experience in PeduliLindungi app based on UX Honeycomb. UX Honeycomb is
a tool that can explain various aspects of user experience design in 7 indicators and grouped into 3 variables. The 3 variables
are Think (useful, valuable, credible), Feel (desirable, credible), and Use (findable, accessible, usable). This study uses primary
data by distributing online questionnaires to 404 respondents contains 15 statements that represent all UX Honeycomb
variables, with 5 scales of answer choices namely strongly disagree/disagree/neutral/agree/strongly agree. From the
calculation results, it is found that all variables and indicators significantly affect user experience with greatest level of
influence being on the Think variable at 0,418, the second Use at 0,219, and the last is Feel at 0,151. Further research is
expected can measure the level of influence on user experience by making direct comparisons with similar health apps.

Adhim Jati Kusuma1
, Pantjawati Sudarmaningtyas2
, Antok Supriyanto3
1,2Information System Department, Faculty of Technology and Informatics, Universitas Dinami

Management Department, Faculty of Economic and Business, Universitas Dinamika

15-07-2022

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Indonesia

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