Implementation of Knowledge Management in Different Industries
Dublin Core
Title
Implementation of Knowledge Management in Different Industries
Subject
Knowledge Management; Consumer Knowledge Management; Industries;
Description
Customer knowledge is a valuable asset, and gathering, managing, and sharing customer knowledge can be a useful competitive
activity for organizations. Successful knowledge partnerships with essential and valuable customers can strengthen business
performance and create an absolute competitive advantage that is difficult for competitors to emulate. In consumer knowledge
management, companies often experience significant obstacles or constraints so that sometimes many companies prevent them
from managing consumer knowledge. The company or organization depends on consumers who do not need to understand the
industrial field of the company or organization. This paper discusses the comparison of the application of customer knowledge
management in various industries. Research findings that all organizations must apply the three essential components of
customer-related knowledge within the underlying conceptual framework. Three basic components of customer-related
knowledge within a basic conceptual framework: knowledge for customers, knowledge of customers, and customer knowledge,
cannot be eliminated. This proves the compatibility with previous studies. In fact, to succeed, they must be applied so that it is of
value to the company. Implementation of the framework can present a great opportunity for the organization or company to make
new products so that this will improve the performance of the company or organization and maintain the continuity of the
company or organization.
activity for organizations. Successful knowledge partnerships with essential and valuable customers can strengthen business
performance and create an absolute competitive advantage that is difficult for competitors to emulate. In consumer knowledge
management, companies often experience significant obstacles or constraints so that sometimes many companies prevent them
from managing consumer knowledge. The company or organization depends on consumers who do not need to understand the
industrial field of the company or organization. This paper discusses the comparison of the application of customer knowledge
management in various industries. Research findings that all organizations must apply the three essential components of
customer-related knowledge within the underlying conceptual framework. Three basic components of customer-related
knowledge within a basic conceptual framework: knowledge for customers, knowledge of customers, and customer knowledge,
cannot be eliminated. This proves the compatibility with previous studies. In fact, to succeed, they must be applied so that it is of
value to the company. Implementation of the framework can present a great opportunity for the organization or company to make
new products so that this will improve the performance of the company or organization and maintain the continuity of the
company or organization.
Creator
Mukhtar Hanafi 1,*, Andi Widiyanto 2, Nuryanto 3, Hafidz Fahrizal Rahman 4, Mohammad Rahardian Adhitama
Date
2021
Contributor
PERI IRAWAN
Format
PDF
Language
ENGLISH
Type
TEXT
Files
Collection
Citation
Mukhtar Hanafi 1,*, Andi Widiyanto 2, Nuryanto 3, Hafidz Fahrizal Rahman 4, Mohammad Rahardian Adhitama, “Implementation of Knowledge Management in Different Industries,” Repository Horizon University Indonesia, accessed June 28, 2025, https://repository.horizon.ac.id/items/show/9255.