Understanding the Formation of Software as a Service (Saas) Commitment
the Relational Value Creation Perspective
Dublin Core
Title
Understanding the Formation of Software as a Service (Saas) Commitment
the Relational Value Creation Perspective
the Relational Value Creation Perspective
Subject
Innovation, SaaS, Technological Frames, Dedication-Constraint Framework, Commitment
Description
This study focuses on the use of an important IT innovation--software-as-a-service (SaaS), and draw on sensemaking and the
dedication-constraint framework to explain the formation of SaaS commitment. Building on and extending prior studies, we posit that
managers’ perceived relational value from SaaS consumption transforms their initial sensemaking of SaaS features into commitment. SaaS
features are characterized as strength frames and weakness frames. Perceived relational values are conceptualized as process flexibility,
task-knowledge coordination, process specificity, and trust. The proposed model and hypotheses are largely supported by the empirical data
from 169 SaaS client firms. We discuss theoretical and practical implications
dedication-constraint framework to explain the formation of SaaS commitment. Building on and extending prior studies, we posit that
managers’ perceived relational value from SaaS consumption transforms their initial sensemaking of SaaS features into commitment. SaaS
features are characterized as strength frames and weakness frames. Perceived relational values are conceptualized as process flexibility,
task-knowledge coordination, process specificity, and trust. The proposed model and hypotheses are largely supported by the empirical data
from 169 SaaS client firms. We discuss theoretical and practical implications
Creator
Chia-Shiang Hsu 1,*, Shih-Wei Chou
Date
2021
Contributor
PERI IRAWAN
Format
PDF
Language
ENGLISH
Type
TEXT
Files
Collection
Citation
Chia-Shiang Hsu 1,*, Shih-Wei Chou, “Understanding the Formation of Software as a Service (Saas) Commitment
the Relational Value Creation Perspective,” Repository Horizon University Indonesia, accessed June 27, 2025, https://repository.horizon.ac.id/items/show/9283.
the Relational Value Creation Perspective,” Repository Horizon University Indonesia, accessed June 27, 2025, https://repository.horizon.ac.id/items/show/9283.