Measuring the effect of Users' Privacy Concerns on the Use of Jakarta
Smart City Mobile Application (JAKI)
Dublin Core
Title
Measuring the effect of Users' Privacy Concerns on the Use of Jakarta
Smart City Mobile Application (JAKI)
Smart City Mobile Application (JAKI)
Subject
smart city, Jakarta, mobile application, privacy concern
Description
akarta Kini (JAKI) is a super-app developed by Jakarta Smart City that offers a one-stop service to help citizens connect and
communicate with the Government. It is undeniable that the use of mobile applications can indeed facilitate people's activities,
but on the other hand, it also poses risks and raises concerns in terms of privacy. The purpose of this study is to assess the
impact of users' privacy concerns on their tendency to use the JAKI mobile application. To measure the privacy concern, we
conduct an online survey of the users of JAKI. The hypothesis and research model were formulated to assess the users' privacy
concerns based on the Mobile Users' Information Privacy Concerns (MUIPC) theory, with additional factors, namely prior
privacy experience and awareness, as the antecedents. As a result, we found that MUIPC had a significant effect on negatively
influencing the intention to use the JAKI application. Our study contributes as a starting point in exploring privacy research
in the context of a smart city in Indonesia. Additionally, this study proved that the IPC scales that were originally designed for
English-based countries could also be adapted to Bahasa Indonesia and utilized in the Indonesian context.
communicate with the Government. It is undeniable that the use of mobile applications can indeed facilitate people's activities,
but on the other hand, it also poses risks and raises concerns in terms of privacy. The purpose of this study is to assess the
impact of users' privacy concerns on their tendency to use the JAKI mobile application. To measure the privacy concern, we
conduct an online survey of the users of JAKI. The hypothesis and research model were formulated to assess the users' privacy
concerns based on the Mobile Users' Information Privacy Concerns (MUIPC) theory, with additional factors, namely prior
privacy experience and awareness, as the antecedents. As a result, we found that MUIPC had a significant effect on negatively
influencing the intention to use the JAKI application. Our study contributes as a starting point in exploring privacy research
in the context of a smart city in Indonesia. Additionally, this study proved that the IPC scales that were originally designed for
English-based countries could also be adapted to Bahasa Indonesia and utilized in the Indonesian context.
Creator
Arif Wahyudi,
2Mirza Triyuna Putra,
3Dana Indra Sensuse, 4Sofian Lusa, 5Prasetyo Adi, 6Assaf Arief
2Mirza Triyuna Putra,
3Dana Indra Sensuse, 4Sofian Lusa, 5Prasetyo Adi, 6Assaf Arief
Publisher
Universitas Indonesia
Date
: 29-12-2022
Contributor
Fajar bagus W
Format
PDF
Language
Indonesia
Type
Text
Files
Collection
Citation
Arif Wahyudi,
2Mirza Triyuna Putra,
3Dana Indra Sensuse, 4Sofian Lusa, 5Prasetyo Adi, 6Assaf Arief, “Measuring the effect of Users' Privacy Concerns on the Use of Jakarta
Smart City Mobile Application (JAKI),” Repository Horizon University Indonesia, accessed June 7, 2025, https://repository.horizon.ac.id/items/show/9320.
Smart City Mobile Application (JAKI),” Repository Horizon University Indonesia, accessed June 7, 2025, https://repository.horizon.ac.id/items/show/9320.