Utilisation of WhatsApp for Emergency Medical Services in Garissa, Kenya

Utilisation of WhatsApp for Emergency Medical Services in Garissa, Kenya

WhatsApp
mHealth
EMS
Kenya

Garissa county, Kenya is a geographically large county with a mobile pastoralist population that has developed a
method for emergency medical services (EMS) coordination using the WhatsApp communication platform. This
work was based on a site visit, to better understand and describe the current operations, strengths, and weaknesses of the EMS communication system in Garissa. The use of WhatsApp in Garissa county seems to work well
in the local context and has the potential to serve as a cost-effective solution for other EMS systems in Kenya,
Africa, and other LMICs.

J. Austin Lee a,*
, Benjamin W. Wachira b
, John Kennedy c
, Nicholas Asselin d
,
Nee-Kofi Mould-Millman e

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a Department of Emergency Medicine, Indiana University School of Medicine, Bloomington, Indiana, United States b The Aga Khan University, Nairobi, Kenya c Emergency Medicine Kenya Foundation, Kenya d Alpert Medical School of Brown University, United States e University of Colorado, United States

8 january 2024

Fajar Bagus W

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