A consensus-based tool for capability benchmarking of emergency medical
services in South Africa
Dublin Core
Title
A consensus-based tool for capability benchmarking of emergency medical
services in South Africa
services in South Africa
Subject
Benchmarking
Emergency medical services
Capability
Emergency medical services
Capability
Description
Introduction: Standards for Emergency Medical Services [EMS] have recently been introduced in South Africa in a
movement towards the promotion of quality improvement. While these standards identify a minimum set of
criteria for EMS quality they do not differentiate between services just meeting them and those exceeding them.
Benchmarking may be a helpful exercise in beginning to address the question of comparative levels of capability
in EMS beyond a set of minimum standards. The aim of this study was to develop a consensus-based capability
benchmarking tool for EMS organizations within the South African context.
Methods: A total of 12 experts in the field of EMS in South Africa consented to participate in two Delphi Surveys
in order to achieve consensus on the core components of an EMS organization as well as relevant level descriptors
for those components. The resulting data was used to develop a consensus-based capability benchmarking tool
for EMS organizations in South Africa.
Results: A consensus-based capability benchmarking tool was developed that allows organizations to distinguish
whether the organization’s capability, as a whole, is underdeveloped, developing, or well-developed. This is in
addition to identifying how capable they are in all individual components or sub-components.
Conclusion: It is recommended that further research be conducted to assess this tool’s implementation within
different EMS organizations in South Africa, and that this study is used as a stepping-stone for additional research
into meaningful quality improvement in emergency medical services in South Africa
movement towards the promotion of quality improvement. While these standards identify a minimum set of
criteria for EMS quality they do not differentiate between services just meeting them and those exceeding them.
Benchmarking may be a helpful exercise in beginning to address the question of comparative levels of capability
in EMS beyond a set of minimum standards. The aim of this study was to develop a consensus-based capability
benchmarking tool for EMS organizations within the South African context.
Methods: A total of 12 experts in the field of EMS in South Africa consented to participate in two Delphi Surveys
in order to achieve consensus on the core components of an EMS organization as well as relevant level descriptors
for those components. The resulting data was used to develop a consensus-based capability benchmarking tool
for EMS organizations in South Africa.
Results: A consensus-based capability benchmarking tool was developed that allows organizations to distinguish
whether the organization’s capability, as a whole, is underdeveloped, developing, or well-developed. This is in
addition to identifying how capable they are in all individual components or sub-components.
Conclusion: It is recommended that further research be conducted to assess this tool’s implementation within
different EMS organizations in South Africa, and that this study is used as a stepping-stone for additional research
into meaningful quality improvement in emergency medical services in South Africa
Creator
Ashleigh Vincent-Lambert, Christopher Stein *
Source
https://pdf.sciencedirectassets.com/280685/1-s2.0-S2211419X24X00026/1-s2.0-S2211419X24000077/main.pdf?X-Amz-Security-Token=IQoJb3JpZ2luX2VjELf%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaCXVzLWVhc3QtMSJHMEUCIQDJG8GMM2xjVRHcO4pczrn6vSSEGHIFFhehn8ehqI3I8AIgKcuXStXpTLowV4nAB2FaEI5wKV3ag5qwzvlCnBYHyLwqvAUIoP%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FARAFGgwwNTkwMDM1NDY4NjUiDLW%2FcibJSlD3UZMByCqQBevRJUqO7g3N5DaqvWEnRyCHOeF6p5DVXvtTa%2B1DMoz9DnoOMogUqo%2BJ%2FpQc2Wv%2Fv5WmK15TxFfNCjNq0uSbw60T%2BitMlUz4ePOSJdo%2FdaVlNImsurZ4Bac1UBc3%2Ftn2zF6Wny4Zrhbiio%2Fqkj6cP9lxvyAoyEGPbeVoOC0km75mJMluktDSB%2ByvquwCSYouihoAIEqMrkh1VphZs7rXU5FTfRihjxs5eYyDelB6dxwvDO3FYSSjwz8%2BOndfUznLxr1S4EFlWLY4b9ogEnWoVxZ%2FTnCtLHTieHp0IWUjcyMPB4oZ8vki785TKejzyZWnwsxYdxIzKNh4ZnsRJSO54NKxcQYcqYn9ehmgm3LZXTYddXJ9qo2JyNR4MQadiHfwhj3gXa70Jky%2Bg%2FIzWvhalp8gbzbtbXsw4jQcVM%2F61Ik5CGvVW5MSHieyHAWXgTX%2BF1gftqOZCtuI0NskAKodGoHt2wIoXkAy5j9mh2XVgNR0fcwmyfLQgUZVZj8WgiO1nYKUR4oY0stk8rYeweB456FwpbJ9TQiWEkjpughXohBMP47FRImymsUNKycPlhw26MZ6wGXDzoTNkJx%2BOo%2BYrIU6X7ZLW5Cx%2F4VynFYV6HbTl31E1qGVx4G8w2hMa6B0gl9im6g1m6ODb6hDquY1qvEU7eebnnCL4yAxknuIj1iBETDAth7ggDVFa5z8wcYw8xNlUsjIPthnLemiOydhn4Vh%2Fb1girEnZeZ7oEC1iPLFZA6CRuJPZKIAn2ybDExF1BDSi%2Bf%2B6t173HyDlYCPAmuyFyHELX6NdNdgkbIH9EVT1lLtQu%2Fdi08xM3SIrTtUFwKF%2Ftxo5hXgYNWgi2dUqSJnDdlcuBzTawZPClox03B3MOPgzsIGOrEBb62Y6ecaETSPBTwx9MLGp8GREWL4YBYxe6I%2Bjve%2F0UUgithANunEpkRddxW%2FeJRxTbD5gQdCKmijTqkQx%2BuQI%2BA2XPo%2BW62mv1et5kFzSPtIC5uy6sC5wAEWyJTYbiSu5eAuG6db8Caw5%2FTqeA%2Fz3vs8zELlC166buZD1otVo27ruYNOqR4JiVXWQVQqKEjyYov6PeC%2FhOi2GhlrREdW6%2F1SjRIL00Z9f9dpqctJkWjA&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Date=20250619T074605Z&X-Amz-SignedHeaders=host&X-Amz-Expires=300&X-Amz-Credential=ASIAQ3PHCVTY7VEMNY6D%2F20250619%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Signature=72a25f41c26b836aad467242190a617a4913befff366fa13d10b2fcf8556c0a0&hash=61e27ca70b189ef326f94f478c9ca6289981317a50e20bd938b48ce0806ee55b&host=68042c943591013ac2b2430a89b270f6af2c76d8dfd086a07176afe7c76c2c61&pii=S2211419X24000077&tid=spdf-317aa22f-b2c8-4954-aba6-7d9f72c823e2&sid=00688b7b811b2744bd985b7238466a2c58a0gxrqb&type=client&tsoh=d3d3LnNjaWVuY2VkaXJlY3QuY29t&rh=d3d3LnNjaWVuY2VkaXJlY3QuY29t&ua=13025d535651515d530557&rr=9521691e4a314ac7&cc=id
Publisher
Benchmarking
Emergency medical services
Capability
Emergency medical services
Capability
Date
18 march 2024
Contributor
Fajar Bagus W
Format
PDF
Language
English
Type
Text
Files
Citation
Ashleigh Vincent-Lambert, Christopher Stein *, “A consensus-based tool for capability benchmarking of emergency medical
services in South Africa,” Repository Horizon University Indonesia, accessed June 20, 2025, https://repository.horizon.ac.id/items/show/9559.
services in South Africa,” Repository Horizon University Indonesia, accessed June 20, 2025, https://repository.horizon.ac.id/items/show/9559.