Usability Analysis on the Ciamis Regency Communication and
Information Service Website Using Heuristic Evaluation
Dublin Core
Title
Usability Analysis on the Ciamis Regency Communication and
Information Service Website Using Heuristic Evaluation
Information Service Website Using Heuristic Evaluation
Subject
Communication and Information Service, Heuristic Evaluation, Usability, Government Website
Description
The website of the Ciamis Regency Communication and Informatics Service (Diskominfo) has an important role in providing
transparent and accurate information to the public, as well as a means of communication between the government and citizens. Usability
problems can vary, ranging from unintuitive interface design, confusing navigation, to information that is difficult to find. This can
have an impact on inadequate user experience, which in turn can reduce the effectiveness of the website as a medium for communication
and information dissemination. The purpose of the usability analysis of the Ciamis Regency Communication and Informatics Service
(Diskominfo) website is to improve the quality of the website, an evaluation of the usability aspects of the website is needed. One method
used to identify usability problems in website development is Heuristic Evaluation. The evaluation results showed several usability
problems in the aspects of System status visibility, Consistency and standards, Helping users recognize, diagnose, and recover from
errors, Recognizing rather than remembering, Aesthetic and minimalist design. Based on these findings, it is recommended that the
Ciamis Regency Diskominfo make improvements to the website design to improve the user experience. This study contributes to the
development of a more user-friendly website design and increases efficiency in delivering information to the public.
transparent and accurate information to the public, as well as a means of communication between the government and citizens. Usability
problems can vary, ranging from unintuitive interface design, confusing navigation, to information that is difficult to find. This can
have an impact on inadequate user experience, which in turn can reduce the effectiveness of the website as a medium for communication
and information dissemination. The purpose of the usability analysis of the Ciamis Regency Communication and Informatics Service
(Diskominfo) website is to improve the quality of the website, an evaluation of the usability aspects of the website is needed. One method
used to identify usability problems in website development is Heuristic Evaluation. The evaluation results showed several usability
problems in the aspects of System status visibility, Consistency and standards, Helping users recognize, diagnose, and recover from
errors, Recognizing rather than remembering, Aesthetic and minimalist design. Based on these findings, it is recommended that the
Ciamis Regency Diskominfo make improvements to the website design to improve the user experience. This study contributes to the
development of a more user-friendly website design and increases efficiency in delivering information to the public.
Creator
Dede Luthfi Zamzamy1
, Shipa Khoerotul Komariah2
, Cecep Muhamad Sidik R3
, Shipa Khoerotul Komariah2
, Cecep Muhamad Sidik R3
Source
https://jurnal.unsil.ac.id/index.php/jaisi/issue/view/576
Publisher
Universitas Siliwangi tasikmalaya
Date
mei 2025
Contributor
Fajar bagus W
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Dede Luthfi Zamzamy1
, Shipa Khoerotul Komariah2
, Cecep Muhamad Sidik R3, “Usability Analysis on the Ciamis Regency Communication and
Information Service Website Using Heuristic Evaluation,” Repository Horizon University Indonesia, accessed December 24, 2025, https://repository.horizon.ac.id/items/show/9707.
Information Service Website Using Heuristic Evaluation,” Repository Horizon University Indonesia, accessed December 24, 2025, https://repository.horizon.ac.id/items/show/9707.