Browse Items (94 total)
- Collection: Vol. 5 No. 3 (2024)
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AnalysisoftheEffectofCustomerRelationshipManagement,ServiceQualityand Word of Mouth on e-Commerce Customer Loyalty through Customer Satisfactionasa Mediator
Customer satisfaction is a comprehensive assessment of service and as a result of the comparison between customer expectations and perceptions of actual service performance. The purpose of this study is to see the effect of the independent and…
Marketing Strategies of Sharia Peer-to-Peer Lending Fintech in Enhancing Sharia Financial Inclusion: A Case Study of PT. Dana Syariah Indonesia
This study aims to analyze the marketing strategies employed by PT. Dana Syariah Indonesia in enhancing Sharia financial inclusion through Sharia peer-to-peer lending fintech. The research uses SWOT and QSPM analyses to evaluate the company's…
The Employer Branding of Cultural Heritage Hotel’s Impact on Electronic Word of Mouth
This study aims to determine the effect of employer branding on electronic word of mouth in one of the cultural heritage hotels. Data were collected through a survey distributed to 121 employees population of one of the hotels in Bandung. In this…
The Impact of Debt Rating Mediation on ESG Scores and Corporate Debt Costs in Indonesia for the Period 2018 -2023
This study aims to determine the impact of Debt Rating Mediation on ESG Score and Cost of Corporate Debt in Indonesia for the 2018-2023 Period. This research is included in quantitative research with data collection in the form of secondary data…
The Effect of Online Customer Review, Service Quality, Promotion and Electronic Word of Mouth on Purchase Decisions on the Shopee Marketplace
This study aims to determine the effect of Online Customer Review, EService Quality, Trust and Word of Mouth on Purchasing Decisions. The object of this study was students of the Faculty of Economics and Business, Pancasila…
The Influence of Premiums, Claims and Profits on Risk Based Capital in Insurance Subsector Companies on the Indonesian Stock Exchange Period 2022-2023
The existence of the insurance company industry in Indonesia is considered very important by the government in overcoming the risks faced by society at any time. Because of this, the government imposes provisions for insurance companies regarding the…
How Is The Implementation of IFRS 17/PSAK 117 And Its Impact on Risk Based Capital of Life Insurance Companies?
The implementation of IFRS 17 in 2025 will impact the reporting of insurance contracts and potentially affect the calculation of Risk Based Capital (RBC) for insurance companies. This study evaluates how IFRS 17 affects…
Evaluation of Investment Returns Through Equity Crowdfunding Platforms in Indonesia in 2023
This research aims to investigate the factors influencing Return on Investment (ROI) in SMEs in Indonesia utilizing equity crowdfunding as a funding method.This research employs a quantitative approach with the aim of describing…
Public Service Quality Policies in West Seram District
This study aims to evaluate public service quality policies in West Seram District. This research was conducted for one year using a qualitative approach and a descriptive research design. The unit of analysis in this study is …
The Role of Readiness to Change in Fostering to change from Transformational Leadership, Self Efficacy,Behaviour on Performance in Digital Industry
The role of readiness to change in digital transformation is critical because it influences the success rate of accepting and implementing new technologies within an organization. Readiness to change allows …