Browse Items (15 total)

Building on recent research that challenges the notion that norm violations in online discussions are inherently detrimental, this study relies on a

distinction between incivil and intolerant user comments and investigates how online users…

Research on the groupware calendar system (GCS) has sought to understand its situated use in workplace contexts, revealing insights around
design, culture, and self-understanding. A critical look at how knowledge workers use the GCS, and…

This study focuses on work-life interrelationships for community health workers (CHWs) during the COVID-19 pandemic. CHWs serve as liaisons
between marginalized communities and health and human service organizations to facilitate access to services.…

The future of work increasingly focuses on the collection and analysis of worker data to monitor communication, ensure productivity, reduce se-
curity threats, and assist in decision-making. The COVID-19 pandemic increased employer reliance on these…

This article explores platform workers’ strategies for producing sustainable, quality services within platform structures that simultaneously over-
and under-determine their work. We present findings from interviews with U.S.-based mental health…