Design Factors in Evaluating and Formulating IT Governance Systems in Public Organizations

Design Factors in Evaluating and Formulating IT Governance Systems in Public Organizations

capacity levels; core model; design factors; IT governance; public organizations

The application of information technology (IT) by central and regional governments in public services is intended to efficiently
and effectively improve performance and public services. However, many studies have shown the ineffective application of IT.
In Gorontalo Province, this can be seen in the e-readiness value of Gorontalo Province as a prerequisite for successful IT
implementation, which is still at 58.15 points, which means it is at a moderate level of readiness. This shows that implementing
IT Governance in the local government of Gorontalo Province is still not optimal in terms of performance or public services.
This study aims to identify the design factors that need to be considered when implementing IT Governance to achieve better
public service performance. This study uses a quantitative approach based on a survey method. The results showed six models
at Level 3: BAI06, BAI07, DSS01, DSS03, DSS04, and DSS05. In addition, four models were at level 4: APO12, APO13, BAI10,
and DSS02. Levels 3 and 4 show that the IT governance capability of the Gorontalo provincial government in each model is
still not optimal. This study recommends that the Gorontalo provincial government evaluate and formulate an effective IT
Governance system by focusing on each model's IT Governance design factors to improve public service performance.

Muhammad Rifai Katili, Lanto Ningrayati Amali, Sitti Suhada

http://jurnal.iaii.or.id

Professional Organization Ikatan Ahli Informatika Indonesia (IAII)/Indonesian Informatics Experts Association

October 2023

Sri Wahyuni

ISSN Media Electronic: 2580-0760

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