Scrum Maturity Level Evaluation and Improvement Recommendation: Case Study on ABC Application
Dublin Core
Title
Scrum Maturity Level Evaluation and Improvement Recommendation: Case Study on ABC Application
Subject
maturity level; scrum; digital banking; application development
Description
Bank XYZ, one of the digital banking in Indonesia, has a digital product ABC for customers to complete online banking
transactions. Bank XYZ uses Scrum as the methodology for developing ABC. Several problems were found in the process
related to the delay in the release process. The achievement of sprint goals from May to December 2021 is only 6%. This fact
allegedly caused some frequent release delays. To resolve the root causes, mixed-method research was conducted to provide
recommendations for improving the implementation of Scrum. Scrum Maturity Model questionnaires were distributed to
several Scrum teams, followed by interviews with several roles that were used to validate the results. The key process area
rating formula from the Agile Maturity Model was used to decide the maturity level. After the maturity level result was obtained,
recommendation practices were generated from the not well-implemented practice. This case-based research shows that Bank
XYZ reached maturity level 2 for ABC development. Bank XYZ has implemented 78 out of 79 practices, however, 28 practices
need improvement and 1 practice needs to be applied. Objectives of maturity levels group recommendation practices. The
combination of Scrum best practices and empirical practices from previous research generated those practices. This research
intended to give general recommendations on how to improve Scrum implementation and on how to resolve release time
problems by enhancing Scrum in Bank XYZ empirically
transactions. Bank XYZ uses Scrum as the methodology for developing ABC. Several problems were found in the process
related to the delay in the release process. The achievement of sprint goals from May to December 2021 is only 6%. This fact
allegedly caused some frequent release delays. To resolve the root causes, mixed-method research was conducted to provide
recommendations for improving the implementation of Scrum. Scrum Maturity Model questionnaires were distributed to
several Scrum teams, followed by interviews with several roles that were used to validate the results. The key process area
rating formula from the Agile Maturity Model was used to decide the maturity level. After the maturity level result was obtained,
recommendation practices were generated from the not well-implemented practice. This case-based research shows that Bank
XYZ reached maturity level 2 for ABC development. Bank XYZ has implemented 78 out of 79 practices, however, 28 practices
need improvement and 1 practice needs to be applied. Objectives of maturity levels group recommendation practices. The
combination of Scrum best practices and empirical practices from previous research generated those practices. This research
intended to give general recommendations on how to improve Scrum implementation and on how to resolve release time
problems by enhancing Scrum in Bank XYZ empirically
Creator
Alcredo Simanjuntak, Eko Kuswardono Budiardjo, Kodrat Mahatma
Source
http://jurnal.iaii.or.id
Publisher
Professional Organization Ikatan Ahli Informatika Indonesia (IAII)/Indonesian Informatics Experts Association
Date
October 2023
Contributor
Sri Wahyuni
Rights
ISSN Media Electronic: 2580-0760
Format
PDF
Language
English
Type
Text
Files
Collection
Citation
Alcredo Simanjuntak, Eko Kuswardono Budiardjo, Kodrat Mahatma, “Scrum Maturity Level Evaluation and Improvement Recommendation: Case Study on ABC Application,” Repository Horizon University Indonesia, accessed February 4, 2026, https://repository.horizon.ac.id/items/show/10117.